Job summary
We are recruiting onetalented Infrastructure Engineers (cloud) to join the core NHS Wales national ICT team at Digital Health and Care Wales (DHCW*). These roles will implementation, provide ongoing support, and actively look optimisations for DHCW presence in public cloud. Role 1 - Microsoft Azure, Role 2 - Google Cloud Platform. You will work alongside other Infrastructure Engineers, Technical Architects, and report to the Senior Infrastructure Engineer. You must have an excellent technical knowledge of public cloud resources and appreciation of the cloud finances. Appropriate training plans will be provided for successful candidates to cloud based roles to enhance existing skills and knowledge.
Successful candidates will be:
- A skilled public cloud Engineer
- Succinct at absorbing technical information and providing accurate meaningful performance reports.
- Capable of managing tasks in a timely manner
- Skilled in IAC technologies
- Experienced in at least one of the following Azure / GCP
- Effective communicator (presenting and authoring).
- Have an appreciation of finances within a technical environment.
- Passionate follower of the ITIL framework, to support policies and processes for service build and delivery.
- Adapted at negotiating and relationship building with a variety of stakeholders.
Main duties of the job
- Responsible for the implementation, operation, monitoring, support, maintenance, and ongoing service improvement and optimisation for the infrastructure cloud team.
- Responsible for providing advice and expertise relating to risk, quality, policies, procedures, and standards for operational infrastructure relating to cloud services.
- Responsible for the ensuring guide and guard rails of cloud are enforced to align with Budget and cyber controls. Actively seek optimisations to improve financial outlook, without impacting service resilience or security
Additional package Benefits in joining: Car Lease, Cycle-to-Work, various NHS discounts (including shops, restaurants, gym, mobile phones, and insurance), annual leave starts at 27 days plus 8 statutory Bank Holiday days, hybrid / flexible working policies
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
- Deployment and implementation of infrastructure element of new cloud services.
- Manage call queues for incident, problem and change of operational infrastructure services following ITIL Processes
- Participate in technical and non-technical training as aligned by personal development plan
- Monitor and control for cloud spend for infrastructure working with Finance and service owners.
- Support to manage relationships with all associated stakeholders.
- Highlight and help manage open risk for ICT cloud teams.
- Alongside colleagues participate in an on-call rota to provide 24x7 cover for services
- Develop and create of appropriate documenting and automating of tasks.
- Develop and produce regular meaningful reports on a variety of operational performance attributes.
- Deputise for the Senior Infrastructure Engineer
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
- Deployment and implementation of infrastructure element of new cloud services.
- Manage call queues for incident, problem and change of operational infrastructure services following ITIL Processes
- Participate in technical and non-technical training as aligned by personal development plan
- Monitor and control for cloud spend for infrastructure working with Finance and service owners.
- Support to manage relationships with all associated stakeholders.
- Highlight and help manage open risk for ICT cloud teams.
- Alongside colleagues participate in an on-call rota to provide 24x7 cover for services
- Develop and create of appropriate documenting and automating of tasks.
- Develop and produce regular meaningful reports on a variety of operational performance attributes.
- Deputise for the Senior Infrastructure Engineer
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and Knowledge
Essential
- ITIL foundation in Service Management qualification
- Relevant degree and / or equivalent skills and experience
- Specialist Knowledge of current IT development tools, paradigms, and methodologies. Specialist Knowledge of Service Provision standards and their application.
- Understanding of the use of Information Technologies and how they contribute to improved systems, Integrated Care Providers, and services to patients.
- Understanding of the business processes for product(s) for which the post holder is responsible.
- Knowledge of general legislation relating to the provision of IT services, and any specific legislation relating to product(s) for which the post holder is responsible.
Desirable
- Registered with a relevant informatics professional body
- PRINCE2 Project Management Accreditation.
- ITIL certification.
- Understanding of NHS Clinical / Administrative Information and IT requirements.
- Experience of working in an NHS/Healthcare or Public Sector environment.
- Ability to manage and motivate staff by assisting in the creation of personal development plans and identification of training needs.
Experience
Essential
- Experience working in Information and IT.
- Management level experience in NHS / DHCW.
- Proven record of successful and substantial software development and implementation.
- Proven record in delivery of operational and tactical infrastructure services and their dependencies.
- Relational database design experience.
- Change management knowledge.
- Good communication and presentation skills.
- Experience of influencing stakeholders to attain results
- Experience in leadership and managing teams.
- Knowledge of systems analysis and design.
- Knowledge and experienced in computer and systems architecture - particularly Service Orientated Architecture.
- Financial budget management awareness.
- Knowledge of management of information, IT and business dependencies.
Skills and Attributes
Essential
- Asset and configuration management. Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. Verification of location and state of assets.
- Availability and capacity management. Manage service components to ensure they meet business needs and performance targets.
- Change management. Implement changes based on requests for change. Apply change control procedures
- Coding and scripting. Maintain an awareness of scripting tools and software that are currently in use.
- Continual service improvement. Awareness of developing process efficiency and common ways in which processes are optimised. Ability to support specific activities to improve development processes. Able to spot or identify obvious deficiencies.
- Incident management. Ability to identify and register incidents, gathering the required information and allocating it to the appropriate channel.
- Ownership and initiative. Ownership of issues until a new owner has been found or problem has been mitigated or resolved.
- Problem management. Ability to investigate problems in systems, processes and services, with an understanding of the problem level (e.g., strategic, tactical or operational). Contribute to the implementation of remedies and preventative measures.
- Service focus. Take inputs and establish coherent frameworks that work.
- Technical specialism. Assist in technical support activities and carry out agreed or routine maintenance and administration tasks.
- Technical understanding. Demonstrate awareness of the relevant subject matter and a high-level understanding of what it involves.
- Testing. Execute test scripts under supervision. Understand the role of testing and how it works.
Person Specification
Qualifications and Knowledge
Essential
- ITIL foundation in Service Management qualification
- Relevant degree and / or equivalent skills and experience
- Specialist Knowledge of current IT development tools, paradigms, and methodologies. Specialist Knowledge of Service Provision standards and their application.
- Understanding of the use of Information Technologies and how they contribute to improved systems, Integrated Care Providers, and services to patients.
- Understanding of the business processes for product(s) for which the post holder is responsible.
- Knowledge of general legislation relating to the provision of IT services, and any specific legislation relating to product(s) for which the post holder is responsible.
Desirable
- Registered with a relevant informatics professional body
- PRINCE2 Project Management Accreditation.
- ITIL certification.
- Understanding of NHS Clinical / Administrative Information and IT requirements.
- Experience of working in an NHS/Healthcare or Public Sector environment.
- Ability to manage and motivate staff by assisting in the creation of personal development plans and identification of training needs.
Experience
Essential
- Experience working in Information and IT.
- Management level experience in NHS / DHCW.
- Proven record of successful and substantial software development and implementation.
- Proven record in delivery of operational and tactical infrastructure services and their dependencies.
- Relational database design experience.
- Change management knowledge.
- Good communication and presentation skills.
- Experience of influencing stakeholders to attain results
- Experience in leadership and managing teams.
- Knowledge of systems analysis and design.
- Knowledge and experienced in computer and systems architecture - particularly Service Orientated Architecture.
- Financial budget management awareness.
- Knowledge of management of information, IT and business dependencies.
Skills and Attributes
Essential
- Asset and configuration management. Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. Verification of location and state of assets.
- Availability and capacity management. Manage service components to ensure they meet business needs and performance targets.
- Change management. Implement changes based on requests for change. Apply change control procedures
- Coding and scripting. Maintain an awareness of scripting tools and software that are currently in use.
- Continual service improvement. Awareness of developing process efficiency and common ways in which processes are optimised. Ability to support specific activities to improve development processes. Able to spot or identify obvious deficiencies.
- Incident management. Ability to identify and register incidents, gathering the required information and allocating it to the appropriate channel.
- Ownership and initiative. Ownership of issues until a new owner has been found or problem has been mitigated or resolved.
- Problem management. Ability to investigate problems in systems, processes and services, with an understanding of the problem level (e.g., strategic, tactical or operational). Contribute to the implementation of remedies and preventative measures.
- Service focus. Take inputs and establish coherent frameworks that work.
- Technical specialism. Assist in technical support activities and carry out agreed or routine maintenance and administration tasks.
- Technical understanding. Demonstrate awareness of the relevant subject matter and a high-level understanding of what it involves.
- Testing. Execute test scripts under supervision. Understand the role of testing and how it works.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
