Job summary
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
We are looking to recruit an enthusiastic and motivated Principal Support & Business Analyst, to join one of our applications team, supporting major National software applications for the NHS in Wales, and working specifically within the Hospital Pharmacy Services team.
As a Principal Support & Business Analyst you will be required to take a flexible and innovative approach to work, combined with excellent interpersonal, communication and organisational skills, to help ensure that the applications perform to the requirements of its users and clinicians. As part of the role, you will be responsible for:
- Managing all the aspects of the support functions of the application.
- Management of Senior Support & Business analysts and Support & Business Analysts.
Main duties of the job
As part of the role you will be expected to:
- Provide expertise in ITIL service Delivery and Service Support
- Lead on business development projects, monitoring the work of senior support and business analysts, and where relevant developers.
- Assess and manage the impact of future, legislative, technical, clinical and business changes, at both a Health Board and National level
- Oversee the on-going configuration and maintenance of the solution, so that it continues to deliver benefits both nationally and at a health board level.
- Monitor and manage the on-going performance of the system to ensure it continues to perform to the required standards of the service.
- Provide specialist information analysis to a variety of stakeholders
What skills do you need?
Experience in the following areas would be advantageous:
- Team management
- Application support
- Business analysis
- Ensuring processes meet quality standards
- Incident, Change, Problem and Release management in accordance with the ITIL framework.
We are looking for highly motivated and process driven individual, who can quickly learn our systems, and respond to a variety of support requirements and demands.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Degree in information and IT related subject or equivalent experience
- ITIL V3 Practitioner or equivalent experience
Desirable
- Registered with a relevant informatics professional body
- ISEB Diploma in Business Analysis
- PRINCE 2 Project management Practitioner
Experience
Essential
- Substantial experience in Information and IT Service delivery and support
- Proven experience in the analysis, design and support of Information and IT systems
- Excellent understanding of translating business requirements into specialist functional specifications for IT systems
Desirable
- Experience of managing Implementation and delivery of national systems
- Experience of working in and NHS, Healthcare or Public Sector environment
- Understanding of NHS Clinical/administrative Information and IT requirements
Aptitude and Abilities
Essential
- Ability to communicate with staff up to a senior level on complex business or clinical processes
- Ability to learn new technologies and IT systems quickly through specialist training courses and self study
- Ability to organise own work effectively and work on own initiative
- Ability to train, mentor and professionally supervise senior and junior analyst staff
- Excellent understanding of Problem, Change and Release Management
- Ability to analyse and resolve complex IT issues
- Excellent relational database design skill and SQL
- Excellent knowledge of Database reporting software
- Project management skills (PRINCE 2)
- In depth knowledge of National Application to which they are assigned and the business and clinical processes that support them
- Confident and flexible approach to work
- Professional and positive approach to work
- Ability to establish good working relationships with people at all levels
- Ability to establish good working relationships with people at all levels
- Ability to motivate and maximize staff performance
- Ability to work with a number of Projects within agreed timescales
- Ability to travel to various sites in Wales and the UK
- Willingness to work weekends and evenings if required
Desirable
- Ability to Speak Welsh to Level 1
Person Specification
Qualifications and/or Knowledge
Essential
- Degree in information and IT related subject or equivalent experience
- ITIL V3 Practitioner or equivalent experience
Desirable
- Registered with a relevant informatics professional body
- ISEB Diploma in Business Analysis
- PRINCE 2 Project management Practitioner
Experience
Essential
- Substantial experience in Information and IT Service delivery and support
- Proven experience in the analysis, design and support of Information and IT systems
- Excellent understanding of translating business requirements into specialist functional specifications for IT systems
Desirable
- Experience of managing Implementation and delivery of national systems
- Experience of working in and NHS, Healthcare or Public Sector environment
- Understanding of NHS Clinical/administrative Information and IT requirements
Aptitude and Abilities
Essential
- Ability to communicate with staff up to a senior level on complex business or clinical processes
- Ability to learn new technologies and IT systems quickly through specialist training courses and self study
- Ability to organise own work effectively and work on own initiative
- Ability to train, mentor and professionally supervise senior and junior analyst staff
- Excellent understanding of Problem, Change and Release Management
- Ability to analyse and resolve complex IT issues
- Excellent relational database design skill and SQL
- Excellent knowledge of Database reporting software
- Project management skills (PRINCE 2)
- In depth knowledge of National Application to which they are assigned and the business and clinical processes that support them
- Confident and flexible approach to work
- Professional and positive approach to work
- Ability to establish good working relationships with people at all levels
- Ability to establish good working relationships with people at all levels
- Ability to motivate and maximize staff performance
- Ability to work with a number of Projects within agreed timescales
- Ability to travel to various sites in Wales and the UK
- Willingness to work weekends and evenings if required
Desirable
- Ability to Speak Welsh to Level 1
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
