Job summary
We have a fantastic opportunity for an Office Administration Lead, working within the Service Management Team of the Finance and Business Assurance Directorate to support the delivery of our objectives through complex support arrangements throughout NHS Wales.
The post will provide exposure to all areas of Corporate Services and Service Management.
The right candidate will be highly literate and have experience of delivering in an IT environment and ideally, have a working knowledge of estates and facilities management and corporate services administration
This is a fixed term / secondment post until 31/03/2024 to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post
Main duties of the job
Duties will include
- Management of the Support Team and Governance for Service Management Boards, Change Advisory Boards and Assurance Groups.
- InternalAuditingto underpin and validate effectiveness of Corporate Services and Service Management
- To assist with any assigned objectives from the Business Plan.
- Annual document reviews and using designated tools for developing performance reports.
- The posts will provide exposure to areas of ITIL and Service Management, including developing skills in auditing against the ISO 20000 standard.
- The right candidates will be highly literate, have experience of delivering in an IT environment and ideally, have a working knowledge of how information and technology support the delivery of patient services throughout NHS Wales.
The candidate must either hold or be working towards gainingthe ITIL Foundation qualification.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Achieved (or working towards) degree level or equivalent qualification or able to demonstrate equivalent experience
- An understanding of inter relationships between aspects of complex IT infrastructure and service support requirements
Desirable
- Registered with a relevant informatics professional body
- ITIL v2/3 Service Management (Foundation level) or demonstrable equivalent experience
- Knowledge and understanding of the role of DHCW
Experience
Essential
- Experience working in a business support type role
- Experience of facilitating professional/strategic meetings (including agenda setting, minute taking etc.)
- Interaction with managers, suppliers and contractors at all levels
- Risk management
Desirable
- Experience of business support in an NHS IT environment
- Experience of NHS budget usage
- Good knowledge of Health & Safety, Risk Assessments, Internal and External Audits
- Ability to develop training material and train staff
- Knowledge of Records Management legislation and policies within the NHS
Person Specification
Qualifications and/or Knowledge
Essential
- Achieved (or working towards) degree level or equivalent qualification or able to demonstrate equivalent experience
- An understanding of inter relationships between aspects of complex IT infrastructure and service support requirements
Desirable
- Registered with a relevant informatics professional body
- ITIL v2/3 Service Management (Foundation level) or demonstrable equivalent experience
- Knowledge and understanding of the role of DHCW
Experience
Essential
- Experience working in a business support type role
- Experience of facilitating professional/strategic meetings (including agenda setting, minute taking etc.)
- Interaction with managers, suppliers and contractors at all levels
- Risk management
Desirable
- Experience of business support in an NHS IT environment
- Experience of NHS budget usage
- Good knowledge of Health & Safety, Risk Assessments, Internal and External Audits
- Ability to develop training material and train staff
- Knowledge of Records Management legislation and policies within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
