Job summary
You must either be a registered pharmacy technician or open to being enrolled and working towards to NVQ level 3 training.
Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry and academia however hospital experience is desirable. All eligible candidates will be offered NVQ 3 Pharmacy Technician course and ACPT course once their NVQ level 3 training is complete.
This is a full time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.
Main duties of the job
Engender a "customer first" culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.Ensure that strong relationships are built with our customers in order to understand their needs to deliver customer satisfaction.To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors.Support the Pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction.Work with the Pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.To assist in dealing with customer complaints promptly and efficiently in line with the company complaints procedure.To provide advice on leading a healthy lifestyle.To work under the supervision of pharmacist and respond to symptoms described by customers and recommend suitable products and provide advice on their correct use including sale of over-the-counter (OTC) and Pharmacy only medicines. To deliver a high quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care including specialist and unlicensed drugs. To overcome communication barriers through the use of interpreters or other forms of communication.
About us
Royal Free London Pharmacy is a wholly owned subsidiary of Royal Free London NHS Foundation Trust and works in partnership with the trust to provide World Class standards of pharmaceutical care to all of our patients. The Pharmacy Department is a busy but friendly, progressive and expanding unit, which is dedicated to supporting and promoting good clinical outcomes, enhance the patient experience and enable staff to deliver world class care.The Royal Free London NHS Foundation Trust is one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.The Trusts mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.We are looking for dynamic, enthusiastic and forward thinking candidate with experience in pharmacy to join the Royal Free London Pharmacy family. You will need to be organised and well-motivated and have excellent communication and people skills, as well as the ability to adapt quickly to new situations.
Job description
Job responsibilities
Prepare labels using the pharmacy computer system and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).Organise the timely supply of out of stock medication to patients, prioritise and delegate to other pharmacy team members when necessary.Communicate any delays in supply to the appropriate person.Counsel patients on the use of their dispensed medications, offering advice and answering any queries.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.Receive deliveries from suppliers and manufacturers.Check delivery accuracy against paperwork.Query discrepancies and damaged stock with supplier/senior staff.Securely store stock into the allocated areas ensuring rotation of stock.Ensure stock is accurate and perform daily stock counts.Query stock discrepancies with a senior staff member.Manage slow moving, expiring/expired or over stock holdingTo follow established procedures and maintain all relevant records according to departmental and legal requirements.Order stock from supplies and manufacturers in accordance with the ordering proceduresTo dispense clinical trials, private patient prescriptions and controlled drugs.To be accountable for own professional actions.To perform other relevant duties as requested by the senior pharmacy members.To participate in the Weekend and Bank Holiday service rosters.To assist the senior technicians in the outpatients dispensary.Ensuring the hospital formulary is adhered to and to provide advice and offer solutions when non formulary/unlicensed drugs are prescribed.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.To follow established procedures and maintain all relevant records according todepartmental and legal requirements.
Job description
Job responsibilities
Prepare labels using the pharmacy computer system and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).Organise the timely supply of out of stock medication to patients, prioritise and delegate to other pharmacy team members when necessary.Communicate any delays in supply to the appropriate person.Counsel patients on the use of their dispensed medications, offering advice and answering any queries.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.Receive deliveries from suppliers and manufacturers.Check delivery accuracy against paperwork.Query discrepancies and damaged stock with supplier/senior staff.Securely store stock into the allocated areas ensuring rotation of stock.Ensure stock is accurate and perform daily stock counts.Query stock discrepancies with a senior staff member.Manage slow moving, expiring/expired or over stock holdingTo follow established procedures and maintain all relevant records according to departmental and legal requirements.Order stock from supplies and manufacturers in accordance with the ordering proceduresTo dispense clinical trials, private patient prescriptions and controlled drugs.To be accountable for own professional actions.To perform other relevant duties as requested by the senior pharmacy members.To participate in the Weekend and Bank Holiday service rosters.To assist the senior technicians in the outpatients dispensary.Ensuring the hospital formulary is adhered to and to provide advice and offer solutions when non formulary/unlicensed drugs are prescribed.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.To follow established procedures and maintain all relevant records according todepartmental and legal requirements.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Registered with GPhC
- NVQ Level 3 and BTEC in Pharmaceutical Sciences or equivalent
Desirable
Experience
Essential
- Pharmacy experience, including dispensing, OTC sales and patient counselling
Desirable
- Supervision of PTPTs in dispensary
- Experience in stock management
- Experience of working in an NHS environment
Skills
Essential
- Computer literate
- Good written English
- Good communications skills
Desirable
- Demonstration of management and leadership skills through experience
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Registered with GPhC
- NVQ Level 3 and BTEC in Pharmaceutical Sciences or equivalent
Desirable
Experience
Essential
- Pharmacy experience, including dispensing, OTC sales and patient counselling
Desirable
- Supervision of PTPTs in dispensary
- Experience in stock management
- Experience of working in an NHS environment
Skills
Essential
- Computer literate
- Good written English
- Good communications skills
Desirable
- Demonstration of management and leadership skills through experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
