Job responsibilities
JOB
DESCRPTION
Job
title
CCB
PCN General Practice Assistant (GPA)
Hours
37.5
hrs per week
Contract
Permanent
Pay
scale
£24,422
Line manager
PCN
Manager & Practice Manager
Job summary
A General Practice
Assistant (GPA) will support the smooth running of clinics by performing
clinical and administrative tasks on behalf of the GP, freeing up their time
to focus on the patient.
Duties
The main
duties of the postholder are to:
sort
clinical post and prioritise it for the GP in terms of actions.
signpost
some post to others within the team, eg. clinical pharmacist
extract
all information from clinical letters that needs coding and adding to notes
arrange
appointments, referrals, tests and follow up appointments of patients
prepare
patients prior to going in to see the GP, taking a brief history and basic
readings in readiness for the GP appointment.
test
urine, take blood pressure readings, perform ECGs and undertake phlebotomy
helping
to raise awareness of health and well-being and how it can be promoted
new
patient health checks
complete
basic (non-opinion) forms and core elements of some forms for the GP to
approve and sign such as insurance forms, mortgage, benefits agency forms,
etc
explain
treatment procedures to patients
help
the GP liaise with outside agencies e.g. the on-call service, hospitals
support
the GP with clinical procedures.
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Practice Health & Safety
Policy, to include:
using personal security systems within the workplace according
to Practice guidelines
identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
making effective use of training to update knowledge and
skills
using appropriate infection control procedures, maintaining
work areas in a tidy and safe way and free from hazards
reporting
potential risks identified
reporting
defects in equipment and the general fabric of the practice to the practice
manager/Health and Safety/Infection Prevention and Control lead as
appropriate.
taking
action to assess the management of risk to reduce where possible the impact
on patients and staff.
consistently
observing the practice Infection Prevention and Control policies, procedures
and best practice guidance in order to maintain high standards of Infection
Prevention and Control.
Equality and Diversity
The postholder should:
act
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and
current legislation
respect
the privacy, dignity, needs and beliefs of patients, carers and colleagues
behave
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
act
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and
current legislation
respect
the privacy, dignity, needs and beliefs of patients, carers and colleagues
behave
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal and professional development
The postholder must:
hold,
or being working towards, a GP Assistant Certificate qualification
participate
in an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
take
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
attend
all relevant annual updates
inform
the lead GP of any concerns regarding GPA role and any professional
development needed
be
aware of own professional boundaries and what to do when these have been
reached.
Quality
The postholder will:
strive
to maintain quality within the Practice:
alert
other team members to issues of quality and risk
work
to practice protocols
assess
own performance and take accountability for own actions, either directly or
under supervision
contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
work
effectively with individuals in other agencies to meet patients needs
effectively
manage own time, workload and resources
Communication
The
postholder should:
recognise the importance of effective
communication within the team
communicate
effectively with other team members
be
familiar in all mediums of communications such as email, tasks, telephone etc
communicate
effectively with patients and carers
recognise
peoples needs for alternative methods of communication and respond
accordingly
communicate
effectively to outside agencies
communicate
clearly with their lead GP
Contribution to the implementation of services
The postholder will:
apply
Practice policies, standards and guidance
discuss
with other members of the team how the policies, standards and guidelines
will affect own work
participate
in audit where appropriate
Confidentiality
In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act appropriately.
In the
performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access to information
relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Disclosure
and Barring Service
Recognise
and work within own competence taking personal accountability for actions and
professional conduct as regulated by the NMC Code of Conduct.
Prioritise,
organise and manage own workload recognising personal limitations.
Produce
accurate, contemporaneous and complete records of patient consultation
consistent with legislation, policies and procedures.
Alert
relevant staff members to issues of quality and risk making suggestions on
ways to improve and enhance the teams performance where appropriate.
Participate
in quality improvement and innovations.
This job involves substantial access to vulnerable adults and or
children and as such an Enhanced Disclosure & Barring service check (DBS)
is required.
Information
Governance
Ensure
information is recorded accurately and objectively and reported back to
community or general practice nursing team in a timely manner.
Utilise a
range of IT applications and technology where appropriate.
Flexibility
Due to
changing circumstances, it is possible that the duties and responsibilities
of this role may need to be altered from time to time in discussion with the
post holder. Therefore, the role requires the post holder to take a flexible
approach. This role profile is intended to provide a broad outline of the
main responsibilities only. The post holder will need to be flexible in
developing the role with initial and on-going discussions with the nursing
team leader.
