Job summary
Patient Services
Assistant
£21,394 per annum (pro
rata)
9.25 hours per week,
Part-time
North and/or South Derbyshire
based.
Main duties of the job
About the role
The post holder will provide a call handling and associated administrative service, including reception duties for patients invited to attend a primary care center for treatment. Computer systems (ADASTRA) will be used to capture patient information for onward transmission to one of the clinicians in the team. The patient services assistant will be part of a multi-professional/skilled team including medical, nurse practitioner and support staff providing accessible services to the population across Derbyshire. Duties will also include minute taking, liaising with designated senior management and to provide administrative support.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHUsValues, behaviours, and principles
About us
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
We are always:
Compassionatewe show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people, and communities.
Accomplished - we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
Respectful - we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences.
Encouraging - we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.
Job description
Job responsibilities
Responsibilities:
- Proactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requested.
- Accurate taking of minutes and transcription, as and when required.
- Booking of meetings in a timely manner and associated tasks.
- Accurate audio typing to a professional standard.
- Accurate maintenance of the message handling records, manual and computerised.
- Accurately maintain and record sickness and annual leave records in association with the Urgent Care Management Team.
- General admin duties, filing, laminating, printing, keeping work space tidy.
- Answering calls from outside agencies, GP surgeries and patients.
- Accessing/logging calls on computer accurately recording, checking, or amending details on the call logging computer system.
- Accurately entering clinical details onto the computer record where the clinician has not already done this.
- Welcoming patients with appointments as they arrive at the Primary Care Centre following invitation by the clinician.
- Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of the Data Protection Act 1984.
- Providing cover for sickness, bank holidays, annual leave.
- Notifying Line Manager/s of any circumstances which may affect the provision of a high-quality service.
The job description may be subject to review over time in discussion with the post-holder. Keeping our patients and our employees safe and well is part of every role in DHU.
It is expected that this post-holder will work flexibly according to the needs of the service. This job description is not exhaustive, and it is expected that the post-holder will be flexible in their approach, and undertake any reasonable duties as requested.
Job description
Job responsibilities
Responsibilities:
- Proactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requested.
- Accurate taking of minutes and transcription, as and when required.
- Booking of meetings in a timely manner and associated tasks.
- Accurate audio typing to a professional standard.
- Accurate maintenance of the message handling records, manual and computerised.
- Accurately maintain and record sickness and annual leave records in association with the Urgent Care Management Team.
- General admin duties, filing, laminating, printing, keeping work space tidy.
- Answering calls from outside agencies, GP surgeries and patients.
- Accessing/logging calls on computer accurately recording, checking, or amending details on the call logging computer system.
- Accurately entering clinical details onto the computer record where the clinician has not already done this.
- Welcoming patients with appointments as they arrive at the Primary Care Centre following invitation by the clinician.
- Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of the Data Protection Act 1984.
- Providing cover for sickness, bank holidays, annual leave.
- Notifying Line Manager/s of any circumstances which may affect the provision of a high-quality service.
The job description may be subject to review over time in discussion with the post-holder. Keeping our patients and our employees safe and well is part of every role in DHU.
It is expected that this post-holder will work flexibly according to the needs of the service. This job description is not exhaustive, and it is expected that the post-holder will be flexible in their approach, and undertake any reasonable duties as requested.
Person Specification
Experience
Essential
- Minute taking and transcript/audio typing skills
- Previous experience of working with the public in a busy environment
- Attention to detail.
- Excellent telephone manner.
- Listening skills.
- Effective communication skills with all.
- Ability to maintain strict levels of confidentiality.
Qualifications
Essential
- Customer Service NVQ or proven work experience as a receptionist.
- 4 GCSEs Grades A-C or equivalent including English and Maths.
Person Specification
Experience
Essential
- Minute taking and transcript/audio typing skills
- Previous experience of working with the public in a busy environment
- Attention to detail.
- Excellent telephone manner.
- Listening skills.
- Effective communication skills with all.
- Ability to maintain strict levels of confidentiality.
Qualifications
Essential
- Customer Service NVQ or proven work experience as a receptionist.
- 4 GCSEs Grades A-C or equivalent including English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
