Job summary
DHU Healthcare
is a not-for-profit company providing a diverse range of services to the NHS
frontline, including urgent and emergency care, primary care, out of hours
services and NHS111.
We operate 365
days a year, 24 hours a day across a wide geographical area
including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire
& Rutland; Lincolnshire, Milton Keynes, Bath, North
East Somerset, Swindon and Wiltshire a population totalling
around ten million.
A socially
conscious organisation, we provide compassionate, safe, high-quality
care to our patients and the communities we serve and offer a supportive work
environment to our 2,000 people.
We Value
our Health Advisors and as a thank you for joining our DHU work family, we
are offering you a Welcome Award of up to £2200!*
Main duties of the job
We are looking
for professional, resilient individuals who want to make a difference!
Using the NHS
111 Pathways system, you will be dealing with a wide variety of calls from
ordering a repeat prescription to escalating calls to a Clinical Advisor or in
more serious cases you will dispatch an ambulance.
This opportunity
is a challenging, fast paced role that requires great attention to detail,
empathy and a calm systematic approach. You will be passionate about providing
safe and effective care for our patients and Healthcare professionals.
If you have
excellent customer service skills, with a passion for delivering expert patient
care we would like to hear from you!
About us
At DHU we offer
a professional working environment where you can expect continuous support to
progress into a number of roles within the NHS 111 service, giving you long
term job security and the opportunity for career development and personal
development!
Job description
Job responsibilities
NHS 111 Health Advisor (Call Handler)
Company:DHU Healthcare
Location:West Midlands (Oldbury)
Contract: Full-Time / Part-Time
DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!
Person
Specification
- Previous experience within Customer Service
- Possess excellent communication skills and
telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude
at all times
- Be motivated, passionate, positive, resilient
and determined to provide the best care
- Excellent attention to detail
Additional
Info:
- We
offer a variety of shift patterns including 4 days on and 4 days off,
Weekends only & many more ranging from 15 to 37.5 hours per week.
- We provide a comprehensive 6 weeks Pathways
training course for all our Health Advisors.
- Pay Rates: £10.90 - £13.40
Benefits
Package:
- NHS pension scheme
- NHS continuous service recognition (for
holiday and sickness entitlements)
- Westfield Health Membership (direct access
to GP and counselling services, CT and MRI scans, hospital treatment insurance
and cashback for dental, optical and physiotherapy care)
- Opportunities for on-going professional
development
- Smart Casual Work Attire
- Free tea and coffee
- Free parking!
- Reflective
Supervision for all Staff members
- Over Time Available
Disclosure
and Barring Service Check
This post is subject to the Rehabilitation
of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
NHS 111 Health Advisor (Call Handler)
Company:DHU Healthcare
Location:West Midlands (Oldbury)
Contract: Full-Time / Part-Time
DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!
Person
Specification
- Previous experience within Customer Service
- Possess excellent communication skills and
telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude
at all times
- Be motivated, passionate, positive, resilient
and determined to provide the best care
- Excellent attention to detail
Additional
Info:
- We
offer a variety of shift patterns including 4 days on and 4 days off,
Weekends only & many more ranging from 15 to 37.5 hours per week.
- We provide a comprehensive 6 weeks Pathways
training course for all our Health Advisors.
- Pay Rates: £10.90 - £13.40
Benefits
Package:
- NHS pension scheme
- NHS continuous service recognition (for
holiday and sickness entitlements)
- Westfield Health Membership (direct access
to GP and counselling services, CT and MRI scans, hospital treatment insurance
and cashback for dental, optical and physiotherapy care)
- Opportunities for on-going professional
development
- Smart Casual Work Attire
- Free tea and coffee
- Free parking!
- Reflective
Supervision for all Staff members
- Over Time Available
Disclosure
and Barring Service Check
This post is subject to the Rehabilitation
of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Experience
Essential
- 1 + Years of customer Service Experience
Person Specification
Experience
Essential
- 1 + Years of customer Service Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
