Job summary
NHS 111 Health Advisor
This is a fabulous opportunity to join our CQC Outstanding award-winning team! We are offering Health Advisor roles for our East & West Midlands sites to support the NHS 111 service.
Salary
Pay rates starting at £11.11ph
30% enhancement pay between 6pm and 8am.
45% enhancement pay on the weekends.
Locations:
- Derby
- Chesterfield
- Oldbury
Benefits:
- NHS pension scheme
- NHS continuous service
- Westfield Health membership
- CPD and professional development
- Free parking
- Maternity pay in line with the NHS
- Flexible working
Main duties of the job
Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.
This opportunity is a challenging, fast paced role that requires great attention to detail, empathy, and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals.
Overview of your organisation
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, Northeast Somerset, Swindon, and Wiltshire a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
About us
At DHU we offer
a professional working environment where you can expect continuous support to
progress into a number of roles within the NHS 111 service, giving you long
term job security and the opportunity for career development and personal
development!
Job description
Job responsibilities
The call handler will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care.
- Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards.
- Accurately recording, checking or amending details on the call logging computer system Adastra.
- Signpost patients to the appropriate care using the Directory of Services where appropriate.
- Triage patient calls using the NHS Pathways triage system.
- Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
- Maintain a tidy office/call centre at all times.
- Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
- Adhere to all procedures, protocols and other relevant memorandum as appropriate.
- Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
- Attend training and meetings as and when required to do so by Management.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
- Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
- Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.
Pay Rates:
- £11.11 Basic Rate
- Evening enhancements 30%
- Weekend enhancements 45%
Training
Comprehensive 6 weeks Pathways training course provided plus ongoing development throughout your DHU Career! We offer AM and PM training courses, and you will need to commit to full time training.
Shift Patterns
We offer a variety of shift patterns including full time, and part time options available:4 on 4 off, mornings, evenings, nights and weekends only.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
The call handler will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care.
- Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards.
- Accurately recording, checking or amending details on the call logging computer system Adastra.
- Signpost patients to the appropriate care using the Directory of Services where appropriate.
- Triage patient calls using the NHS Pathways triage system.
- Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
- Maintain a tidy office/call centre at all times.
- Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
- Adhere to all procedures, protocols and other relevant memorandum as appropriate.
- Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
- Attend training and meetings as and when required to do so by Management.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
- Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
- Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.
Pay Rates:
- £11.11 Basic Rate
- Evening enhancements 30%
- Weekend enhancements 45%
Training
Comprehensive 6 weeks Pathways training course provided plus ongoing development throughout your DHU Career! We offer AM and PM training courses, and you will need to commit to full time training.
Shift Patterns
We offer a variety of shift patterns including full time, and part time options available:4 on 4 off, mornings, evenings, nights and weekends only.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Experience
Essential
- Previous experience within Customer Service Possess excellent communication skills and telephone manner Work quickly and accurately under pressure Demonstrate a caring and professional attitude at all times Be motivated, passionate, positive, resilient and determined to provide the best care Excellent attention to detail
Person Specification
Experience
Essential
- Previous experience within Customer Service Possess excellent communication skills and telephone manner Work quickly and accurately under pressure Demonstrate a caring and professional attitude at all times Be motivated, passionate, positive, resilient and determined to provide the best care Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
