NHS 111 Clinical Performance Manager - Ashgate

DHU Healthcare

Information:

This job is now closed

Job summary

Are you passionate about delivering exceptional healthcare services? Are you a driven professional with a keen eye for quality improvement? DHU Healthcare is seeking a talented and dedicated Clinical Performance Manager to join our dynamic team. As a leader in integrated urgent care, 111 & out-of-hours services, we are committed to providing outstanding patient care across the UK.

Main duties of the job

As a Clinical Performance Manager at DHU Healthcare, you will play a pivotal role in ensuring the highest standards of clinical performance and service delivery. You will collaborate with a diverse range of healthcare professionals, to drive continuous improvement initiatives and achieve excellence in patient outcomes.

About us

DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes and the West Midlands a population totalling around fourteen million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 plus people. You can find out more about us at Our profile :: DHU Healthcare

Date posted

18 July 2023

Pay scheme

Other

Salary

£48,539 to £54,815 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M0051-CPM-ASH

Job locations

DHU Healthcare

Ashgate road

Chesterfield

Derbyshire

S404AA


Job description

Job responsibilities

NHS 111 Clinical Performance Manager - Ashgate

Location - Ashgate Manor, Chesterfield, S40

Purpose of the Role

The role will involve providing proactive and professional clinical management and leadership to site based 111 clinical advisors. The post holder will be a registered clinician who thrives on developing and coaching others to provide a safe and high-quality patient focused service. The successful candidate will be responsible for the line management of a team of advisors who are based either at a site or at home.

Key Success Measures

Compassionate We show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patients, people and communities.

Accomplished We are available day and night a responsive, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual.

Respectful We recognize the value that individual and team differences bring welcoming views, listening, being honest, and learning from others experiences.

Encouraging We believe everyone matters, so we inspire confidence in others promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.

Job description

Job responsibilities

NHS 111 Clinical Performance Manager - Ashgate

Location - Ashgate Manor, Chesterfield, S40

Purpose of the Role

The role will involve providing proactive and professional clinical management and leadership to site based 111 clinical advisors. The post holder will be a registered clinician who thrives on developing and coaching others to provide a safe and high-quality patient focused service. The successful candidate will be responsible for the line management of a team of advisors who are based either at a site or at home.

Key Success Measures

Compassionate We show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patients, people and communities.

Accomplished We are available day and night a responsive, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual.

Respectful We recognize the value that individual and team differences bring welcoming views, listening, being honest, and learning from others experiences.

Encouraging We believe everyone matters, so we inspire confidence in others promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.

Person Specification

Qualifications

Essential

  • Registered General Nurse / Paramedic registered with the Nursing & Midwifery Council (NMC) or Health Care Professions Council (HCPC)
  • Educated to degree level or equivalent
  • Evidence of post registration clinical development
  • IT qualifications preferred
  • Accredited NHS Pathways user preferred
  • Accredited NHS Pathways Coach preferred

Experience

Essential

  • Previous leadership experience preferably at a management level
  • Previous experience of management including engagement and motivation of staff
  • Previous experience of working within a healthcare environment providing telephone triage/assessment
  • Expert user of NHS Pathways and Adastra host system preferred
  • Experience of working within a multi-professional / multi-agency environment
  • Able to assertively and professionally manage challenge
  • Previous experience of performance coaching
  • Experience of communication with a variety of people
  • IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
  • Management of staff rostering and rota systems
  • Knowledge of telephony systems
Person Specification

Qualifications

Essential

  • Registered General Nurse / Paramedic registered with the Nursing & Midwifery Council (NMC) or Health Care Professions Council (HCPC)
  • Educated to degree level or equivalent
  • Evidence of post registration clinical development
  • IT qualifications preferred
  • Accredited NHS Pathways user preferred
  • Accredited NHS Pathways Coach preferred

Experience

Essential

  • Previous leadership experience preferably at a management level
  • Previous experience of management including engagement and motivation of staff
  • Previous experience of working within a healthcare environment providing telephone triage/assessment
  • Expert user of NHS Pathways and Adastra host system preferred
  • Experience of working within a multi-professional / multi-agency environment
  • Able to assertively and professionally manage challenge
  • Previous experience of performance coaching
  • Experience of communication with a variety of people
  • IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
  • Management of staff rostering and rota systems
  • Knowledge of telephony systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DHU Healthcare

Address

DHU Healthcare

Ashgate road

Chesterfield

Derbyshire

S404AA


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

DHU Healthcare

Address

DHU Healthcare

Ashgate road

Chesterfield

Derbyshire

S404AA


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

For questions about the job, contact:

111 HR Recruitment Team

111hrrecruitmentteam@dhuhealthcare.nhs.uk

03001000410

Date posted

18 July 2023

Pay scheme

Other

Salary

£48,539 to £54,815 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M0051-CPM-ASH

Job locations

DHU Healthcare

Ashgate road

Chesterfield

Derbyshire

S404AA


Supporting documents

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