NHS 111 Clinical Advisor Leicester - (Nurse/Paramedic/Pharmacist)

Job description

Job responsibilities

Purpose of the Role

Role is available for on-site and Remote working

- Derby

- Oldbury

- Leicester

-Ashgate

The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions; advising patients on next steps and referring them on to further care when appropriate. The computer based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service.

Benefits Package:

• NHS pension scheme
• NHS continuous service recognition (for holiday and sickness entitlements)
• Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
• Opportunities for on-going professional development
• Smart Casual Work Attire
• Free tea and coffee
• Free parking!
• Reflective Supervision for all Staff members
• Over Time available

Values, behaviors and principles

The post holder is expected to lead by example in terms of role modelling the behaviors associated with our values.

We are always:

Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities

Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual

Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences

Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas

Key Areas of Responsibility & Accountability

Able to demonstrate competence in all areas of clinical advisor role; front ending of calls, clinical validation/assessment and provision of support and advice to other advisors via the DHU 111 clinical advice line

Receive telephone calls from patients, carers, DHU 111 colleagues or healthcare professionals and then undertake an assessment of the presenting concerns, giving advice, as appropriate, using NHS Pathways or other clinical decision support system

Use clinical knowledge and advanced communication skills to provide high quality assessment and safe and effective advice to NHS 111 callers.

Advise patients on self-care as appropriate though the effective communication of evidence-based health care advice supported by NHS Pathways or other clinical decision support system.

Facilitate the patient pathway through primary, secondary, community and tertiary care. Where possible assisting patients in the correct use of primary care and emergency care services and other healthcare related organisations

Use negotiation skills when necessary and establish concordance with patients on appropriate course of action to take for the level of care determined

Maintain accurate patient care records as required.

Manage all calls in a controlled and professional manner treating all patients with compassion, empathy and respect

Support the achievement of quality standards and performance levels relevant to the NHS 111 service

Work within the parameters of own skills and knowledge maintaining an awareness of service and practice developments

The Terms and Conditions of the DHU 111 Remote Working Standard Operating Procedure apply in full to this post

Participate in the clinical governance and quality improvement requirements of the DHU 111 service

Maintain an awareness of individual responsibilities in relation to clinical governance.

Practice within the parameters of policies, protocols and guidelines.

Participate in research and development activities of DHU 111.

Participate in the reflective and clinical supervision framework for clinicians within DHU 111.

Offer appropriate advice to other clinicians and health advisors on care practices, delivery and service development within the parameters of the role and scope of practice.

Participate in the ongoing individual professional development within the organisation

Fulfil the professional regulatory requirements for post-registration education and development

Mentor and role model as appropriate in the development of health advisor and clinical triage consultation.

Maintain an active professional registration as relevant to the clinical qualification held.

Work within the professional Code of Conduct and other directives as defined by the relevant regulatory body (NMC, HCPC, GPC etc)

Maintain professional and clinical competence through mechanisms of continuing professional development.

Successfully complete training on the NHS Pathways system and maintain competence in line with the pre-defined competency framework

Attend meetings, mandatory training and system updates as requested by managers

Participate in regular performance reviews with managers as appropriate to individuals scope of practice.

Maintain awareness of, and work within, the DHU values at all times

Adhere to all DHU procedures, protocols and other relevant memoranda as appropriate

Maintain strict confidentiality in relation to all issues concerned within the service and adhere to DHU policy ensuring staff are aware of their obligations under the Freedom of Information Act, Information Governance and the Data Protection Act.

Communicate outstanding issues or concerns to the appropriate manager before going off duty.

Maintain and ensure maintenance of a tidy work environment at all times

Ensure familiarity with the process for raising issues under the incidents and complaints and compliments procedure/protocol, namely Datix.

The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work. The post holder is also required to co-operate with DHU to ensure that statutory and departmental safety regulations are adhered to.

DHU is an equal opportunities employer and the post holder will be expected to comply with all relevant policies and procedures in this area together with all other policies and procedures as initiated by DHU.

DHU is a non-smoking organisation and you are therefore required not to smoke in any of the buildings where DHUs business is carried out

Communication with Staff within DHU Health Care, DHU 111 and related organisations

Communicate with clinical, non-clinical and managerial staff within participating Clinical Commissioning Groups

Communicate with staff in local primary and secondary care services

Communicate with staff within local authority social services

Out of Hours and other related services within the local health economy

It is expected that this position will cover 24/7 shifts working according to the needs of the service inclusive of bank holidays and weekends.

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyones responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

Any other reasonable duties as required from time to time.

Person Specification

Experience

Essential

• Nurse triage/telephone advice experience and competence
• Significant post registration training/consolidation & experience in at least two healthcare settings including one in an aspect of adult general care
• Experience of working within a multi-professional / multi agency environment
• Broad clinical knowledge base
• Evidence of continuous training, learning and development
• Good level of PC literacy
• Effective communication skills
• Effective negotiation skills
• Ability to obtain and process and accurately document patient/caller information
• Sound clinical decision making capabilities ; ability to demonstrate critical thinking skills in clinical care
• Awareness of accountability in clinical practice
• Effective time management; able to prioritise patient care and tasks appropriately
• Prepared to participate in service development
• Ability to work under pressure
• Understanding of patient confidentiality issues and the data protection act
• Demonstrable interest in, and ability to, support, coach and mentor others
• Able to demonstrate initiative and motivation in the highly skilled area of caring for patients via telephony/IT systems

Desirable

• Experience of working independently
• Experience of working within primary care

Qualifications

Essential

• Sub-part 1 level registration with the NMC or Registered Paramedic or registration with the General Pharmaceutical Council as relevant
• Accredited NHS Pathways user

Desirable

• Recognised Minor Illness, Injuries certificate
• Mentor/coaching qualification
• Prescribing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DHU Healthcare

Address

DHU Healthcare

Anstey Firth House

Leicester

Leicestershire

LE38RN

Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)