Job summary
NHS 111 Non-Clinical Performance Manager
Location: Oldbury
Salary: £29,970 (Band 5)
Contract Type: 12 Month Fixed Term Contract
Main duties of the job
As an NHS 111 Non-Clinical Performance Manager, you will provide proactive and professional management, leadership, support and coaching to call taking staff and to ensure efficiency, quality and safety of the service at all times. Ensure adherence to National Quality Requirements and organisational Key Performance Indicators through proactive and innovative management.
About us
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing:dhutalentacquisition@dhuhealthcare.nhs.uk
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
Job description
Job responsibilities
- Work in liaison with the operational shift leads to support the real-time management of health advisors and clinical advisors on shift ensuring safe, effective and efficient working.
- Provide support through real-time coaching and direction to call taking staff when required.
- Be proficient in interpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.
- Support management of complaints and compliments received on shift.
- Effectively manage own team of call taking staff to deliver safe and efficient service to patients
- Contribute to the real time and contingency management of shifts as required.
Job description
Job responsibilities
- Work in liaison with the operational shift leads to support the real-time management of health advisors and clinical advisors on shift ensuring safe, effective and efficient working.
- Provide support through real-time coaching and direction to call taking staff when required.
- Be proficient in interpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.
- Support management of complaints and compliments received on shift.
- Effectively manage own team of call taking staff to deliver safe and efficient service to patients
- Contribute to the real time and contingency management of shifts as required.
Person Specification
Qualifications
Essential
- Previous leadership experience, preferably at a management level
- Previous experience of working with staff in a busy service environment
- Previous experience of performance coaching preferred
- IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
- Management of staff rostering and rota systems
- Able to work unsociable hours
Person Specification
Qualifications
Essential
- Previous leadership experience, preferably at a management level
- Previous experience of working with staff in a busy service environment
- Previous experience of performance coaching preferred
- IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
- Management of staff rostering and rota systems
- Able to work unsociable hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
