NHS 111 Non-Clinical Performance Manager (Derby)

Job description

Job responsibilities

To be a successful Non-Clinical Performance Manager you'll need:

Previous leadership experience is desired, preferably at a management level.

Previous experience of working with staff in a busy service environment

To work within and promote the DHU Vision and Values.

To maintain strict confidentiality in relation to all issues concerned within the service and adhere to DHU policy ensuring staff are aware of their obligations under the Freedom of Information Act, Information Governance and the Data Protection Act.

Organise and prioritise effectively own work schedule and work schedule of immediate reports, to ensure operational excellence with minimum supervision.

Experience of communication with a variety of people.

Able to work unsocial hours and flexibility to meet service/rota needs.

Effective time management strong organisational skills

What DHU can offer you:

Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers followed by three weeks of supported practice. You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Further details will be provided during the interview process.

Note: No medical background is required.

Competitive salary:

From £28,407

Training and daytime shifts: £14.53

Evenings and night shifts: 30% enhancement (Weekdays 20:00-06:00)

Weekend shifts: 45% enhancement

Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.

Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.

Private Medical Insurance: We take care of your health and wellbeing with private medical insurance provided through Westfield Health, ensuring access to quality healthcare when you need it most. Membership includes direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care.

NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!

Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.

Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.

Cycle to Work Scheme: Stay active and reduce your carbon footprint with our cycle to work scheme, making it easier for you to commute in a healthy and sustainable way.

Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.

Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We cant always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!

Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.

Person Specification

Qualifications

Desirable

• Previous leadership experience is desired, preferably at a management level
• Accredited NHS Pathways user preferred however full Pathways training will be delivered upon successful appointment of post
• Accredited NHS pathways coach preferred however placement onto the next available coaching course will be actioned upon successful appointment of post
• Previous experience of working within a healthcare environment providing telephone triage/assessment preferred
• Previous experience of working with staff in a busy service environment
• Able to assertively and professionally manage challenge and deliver difficult conversations and feed back
• Previous experience of performance coaching preferred
• Experience of communication with a variety of people
• IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
• Management of staff rostering and rota systems
• Knowledge of telephony systems

Experience

Essential

• Commitment to role
• Able to work unsocial hours
• Flexibility to meet service/rota needs
• Ability to travel to all sites on request and external meeting locations across the country on request.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

D H U Health Care

Riverside Road

Pride Park

Derby

DE24 8HY

Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)