NHS 111 Non-Clinical Performance Manager (Derby)
DHU Healthcare
This job is now closed
Job summary
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of Non-Clinical Performance Managers at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your commitment to supporting the NHS 111 service exemplifies your contribution to maintaining the highest level of delivery we offer daily at DHU.
Your new colleagues comprise a compassionate community of Non-Clinical Performance Managers dedicated to supporting the NHS frontline, working collaboratively as a team to achieve collective brilliance.
Main duties of the job
What your typical day looks like:
Work in liaison with the operational shift leads to support the real-time management of health advisors, clinical advisors and service advisors on shift ensuring safe, effective and efficient working.
Demonstrate and contribute to embedding the DHU Vision and Values across the organisation.
Assist call taking staff with NHS Pathways queries when requested or through proactively identifying staff on shift who may need support.
Be able to expertly use data analysis to discuss performance achievements or concerns with staff.
Hold a monthly one to one meeting with all team members to discuss areas such as performance, employee engagement and ideas for service improvement. Increase the frequency of one-to-one meetings if/when required.
Demonstrate ability to support staff with persistent performance concerns applying organisational HR processes and procedures when required.
Ensure adherence to the National Quality Requirements and Key Performance Indicators relative to the service through team management and whilst supporting the shift.
Review daily/weekly/monthly performance data statistics against the contract standards and take corrective action with the team to improve performance.
About us
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
Date posted
08 July 2024
Pay scheme
Other
Salary
£28,407 to £34,581 a year Evening and Weekend Enhancements
Contract
Permanent
Working pattern
Full-time
Reference number
M0051-24-0135
Job locations
D H U Health Care
Riverside Road
Pride Park
Derby
DE24 8HY
Employer details
Employer name
DHU Healthcare
Address
D H U Health Care
Riverside Road
Pride Park
Derby
DE24 8HY
Employer's website
For questions about the job, contact:
Talent Acquisition Specialist
Georgia Silakowski
111HRRecruitmentTeam@DHUHealthCare.nhs.uk
03001000410