NHS 111 Non-Clinical Performance Manager (Derby)
DHU Healthcare
This job is now closed
Job summary
We have an exciting opportunity for a performance manager to join our CQC Outstanding NHS 111 team.
Our non clinical performance managers provide proactive and professional management, leadership, support and coaching to our 111 call taking staff.
They oversee efficiency, quality and safety of the service at all times, whilst ensuring adherence to National Quality Requirements and organisational Key Performance Indicators through proactive and innovative management.
Performance managers also maintain adherence with all contract requirements and liaise with key stakeholders to represent DHU in a timely and professional manner.
Benefits
In return we can offer you:
- NHS Pension scheme
- NHS Continuous service recognition
- Pay enhancements
- Enhanced Maternity/Paternity packages
- Private Health Membership
Main duties of the job
To support the day to day operation of our DHU Advice Centres through safe, effective and efficient line management of our Health & Service advisor workforce
To provide support through real-time leadership and direction to call taking staff, managing relationships effectively and leading performance management processes and analysis that enables excellent performance to be established and maintained
Assisting in ensuring operational effectiveness and efficiency within the National Quality Standards and KPIs for all our NHS 111 and Out of Hours Contracts
Please see attached JD & Spec for further details
About us
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. You can find out more about us at Our profile :: DHU Healthcare
Date posted
12 March 2024
Pay scheme
Other
Salary
£28,407 to £34,581 a year Evening and Weekend Enhancements
Contract
Permanent
Working pattern
Full-time
Reference number
M0051-24-0068
Job locations
D H U Health Care
Riverside Road
Pride Park
Derby
DE24 8HY
Employer details
Employer name
DHU Healthcare
Address
D H U Health Care
Riverside Road
Pride Park
Derby
DE24 8HY
Employer's website
For questions about the job, contact:
Talent Acquisition Specialist
Georgia Silakowski
111HRRecruitmentTeam@DHUHealthCare.nhs.uk
03001000410