Job summary
GP Administrator / Receptionist
9 hours per week
Leicester, LE1
£21394 - £22,383 per annum pro rata
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
Main duties of the job
As a GP Administrator / Receptionist, you will be part of the administration team and you will be responsible to ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager.A commitment to a quality service, excellence in clinical practice and continuous professional development are integral to the role and the development of the service.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHUsValues, behaviour's, and principles
We are always:
- Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people, and communities.
- Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences.
- Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.
About us
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website atOur profile: DHU Healthcare.
Job description
Job responsibilities
- To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
- To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager, and other staff.
- To receive and record requests for home visits, following the protocol for this.
- To receive patients, dealing with their enquiries and explaining surgery procedures.
- To make new and follow-up appointments and deal efficiently with appointment bookings.
- To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
- To maintain confidentiality of information relating to patients, clients, staff, and other users of the services.
- To extract patient records as required
Job description
Job responsibilities
- To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
- To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager, and other staff.
- To receive and record requests for home visits, following the protocol for this.
- To receive patients, dealing with their enquiries and explaining surgery procedures.
- To make new and follow-up appointments and deal efficiently with appointment bookings.
- To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
- To maintain confidentiality of information relating to patients, clients, staff, and other users of the services.
- To extract patient records as required
Person Specification
Qualifications
Essential
- High level of Administration experience
- Previous experience in a health care environment desirable
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media
- Accuracy and attention to detail
- IT literacy skills in Word, Excel, PowerPoint
- Flexible & adaptable to meet changing needs of service.
Desirable
- Self-motivated and ability to work without supervision whilst using own initiative to complete tasks.
- Well-developed influencing skills combined with a facilitative and supportive style of working
- Ability to prioritise work and meet deadlines.
- Good interpersonal and communication skills
- Evidence of commitment to continuing professional development (CPD)
Person Specification
Qualifications
Essential
- High level of Administration experience
- Previous experience in a health care environment desirable
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media
- Accuracy and attention to detail
- IT literacy skills in Word, Excel, PowerPoint
- Flexible & adaptable to meet changing needs of service.
Desirable
- Self-motivated and ability to work without supervision whilst using own initiative to complete tasks.
- Well-developed influencing skills combined with a facilitative and supportive style of working
- Ability to prioritise work and meet deadlines.
- Good interpersonal and communication skills
- Evidence of commitment to continuing professional development (CPD)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
