Job summary
NHS 111 Health Advisor - Derby
Salary: £11.67 per hour
Evenings: 30% enhancement
Weekends: 45% enhancement
Rotas: We offer a range of
flexible rotas, examples of some of our current rotas are:
4 on 4 off shifts / Evenings / Mornings/ Mon & Sat Various hours available
Location:Pride Park, Derby
Would you like to be a headset hero?
We are seeking enthusiastic and resilient individuals to be
a part of our elite NHS 111 team, who will thrive in this challenging but
exciting role based in our fast-paced contact centre. This is your invitation
to join us!
To be a part of this you will need:
-
1 year customer service experience.
-
Excellent communication and listening skills.
-
Ability to work under pressure.
-
Willing to learn new skills.
Main duties of the job
A day in the life of a Health Advisor:
-
Triaging patients using NHS pathways to
signpost to the most appropriate level of care.
-
Being the first point of call for the public
for urgent health issues or queries.
-
Making a difference to the lives of patients.
-
Providing general reassurance and being a
beacon of comfort.
About us
But what are the benefits? Well, if that doesnt excite
you, then maybe this will!
-
6 -7 weeks paid training course for you to
qualify as a pathways trained Health Advisor and broaden your knowledge.
-
NHS benefits like blue light card, NHS pension
scheme, enhanced maternity and paternity leave.
-
Cycle to work scheme
-
Dress down days
-
Private medical insurance
-
Referral schemes
-
Career progression
-
Access to discounts
If you like the sound of this, then this may be the job for
you!
Job description
Job responsibilities
The call handler will
be part of a multi-professional/skilled team including clinical and support
staff providing accessible health services to the population across Derbyshire
and surrounding areas. A commitment to quality service and excellence in all
that DHU Health Care undertakes are integral to the role and the development of
the service. The post holder will participate in promoting and advancing DHU
Health Care.
-
Answering calls from
the general public in an efficient and courteous manner using agreed DHU, NHS
Pathways and 111 policies, protocols and standards.
-
Accurately recording,
checking or amending details on the call logging computer system Adastra.
-
Signpost patients to
the appropriate care using the Directory of Services where appropriate.
-
Triage patient calls
using the NHS Pathways triage system.
-
Deal appropriately
with instructions and queries from surgery staff, clinicians and outside
agencies.
-
Maintain a tidy
office/call centre at all times.
-
Assist in general administrative
and clerical duties and maintain manual/computerised records as required, in a
professional timely manner.
-
Adhere to all
procedures, protocols and other relevant memorandum as appropriate.
-
Provide assistance to
new members of staff and assist in training and mentoring to ensure the
maintenance of a high quality service.
-
Attend training and
meetings as and when required to do so by Management.
-
Maintain strict
confidentiality in relation to all issues concerned within the service and
adhere to the requirements of the Data Protection Act 1984, Information
Governance and Caldicott Principles.
-
Maintaining equipment
checking systems and printers as necessary and reporting any faults via the
Electronic Shift Report to IT or senior member of staff.
-
Provide cover for
sickness, bank holidays, annual leave, etc for any call handler/receptionist as
requested including working flexibly at other DHU sites.
Pay Rates:
- £11.11 Basic Rate
- Evening enhancements 35%
- Weekend enhancements 45%
Training
Comprehensive 6 weeks Pathways
training course provided plus ongoing development throughout your DHU Career!
We offer AM and PM training courses, and you will need to commit to full time
training.
Shift Patterns
We offer a variety of shift
patterns including full time, and part time options available:4 on 4 off, mornings, evenings, nights and weekends only.
This post is subject to the Rehabilitation
of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
The call handler will
be part of a multi-professional/skilled team including clinical and support
staff providing accessible health services to the population across Derbyshire
and surrounding areas. A commitment to quality service and excellence in all
that DHU Health Care undertakes are integral to the role and the development of
the service. The post holder will participate in promoting and advancing DHU
Health Care.
-
Answering calls from
the general public in an efficient and courteous manner using agreed DHU, NHS
Pathways and 111 policies, protocols and standards.
-
Accurately recording,
checking or amending details on the call logging computer system Adastra.
-
Signpost patients to
the appropriate care using the Directory of Services where appropriate.
-
Triage patient calls
using the NHS Pathways triage system.
-
Deal appropriately
with instructions and queries from surgery staff, clinicians and outside
agencies.
-
Maintain a tidy
office/call centre at all times.
-
Assist in general administrative
and clerical duties and maintain manual/computerised records as required, in a
professional timely manner.
-
Adhere to all
procedures, protocols and other relevant memorandum as appropriate.
-
Provide assistance to
new members of staff and assist in training and mentoring to ensure the
maintenance of a high quality service.
-
Attend training and
meetings as and when required to do so by Management.
-
Maintain strict
confidentiality in relation to all issues concerned within the service and
adhere to the requirements of the Data Protection Act 1984, Information
Governance and Caldicott Principles.
-
Maintaining equipment
checking systems and printers as necessary and reporting any faults via the
Electronic Shift Report to IT or senior member of staff.
-
Provide cover for
sickness, bank holidays, annual leave, etc for any call handler/receptionist as
requested including working flexibly at other DHU sites.
Pay Rates:
- £11.11 Basic Rate
- Evening enhancements 35%
- Weekend enhancements 45%
Training
Comprehensive 6 weeks Pathways
training course provided plus ongoing development throughout your DHU Career!
We offer AM and PM training courses, and you will need to commit to full time
training.
Shift Patterns
We offer a variety of shift
patterns including full time, and part time options available:4 on 4 off, mornings, evenings, nights and weekends only.
This post is subject to the Rehabilitation
of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Experience
Essential
- Previous experience within Customer Service
- Possess excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude at all times
- Be motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail
Person Specification
Experience
Essential
- Previous experience within Customer Service
- Possess excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude at all times
- Be motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
