Job summary
Urgent Care Receptionist - Days
Loughborough
Salary: £20,270.00-£21,318.00 per year, pro rata
20 hours per week
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
Main duties of the job
This post provides reception support to clinical staff and Patients. The role requires a good working knowledge of reception duties preferably in a medical setting but not essential. A good level of Information Technology skills required as the service uses a computerised clinic system (e.g., SystmOne).
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHUs Values, behaviour's, and principles
We are always:
Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people, and communities.
Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences.
Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.
About us
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
Job description
Job responsibilities
To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person.
The reception area needs to be cleaned in accordance with the reception checklist and any resources need to be stocked ready for patient care. I.e., Urine sample pots.
The computer in reception and in each Consultation, room needs to be turned on and ready for patient appointments.
Each Consultation room needs to be cleaned in accordance with the Clinic room checklist and any resources need to be stocked ready for patient care. I.e., Examination couch ready and ensure there is enough couch roll for the shift.
The Clinician equipment box and trolley needs to be checked and each Clinician will need to sign the equipment out. When Clinician has finished shift the box needs to be checked for all equipment and the Clinician and receptionist needs to sign to confirm all equipment returned.
Prescriptions need to be made available for each prescribing Clinician.
All PPE needs to be restocked and made available on trolleys ready for each Clinician.
Emergency equipment i.e., Resus bag, DE fib is to be collected from the storeroom and placed in an accessible place for all Clinicians.
Job description
Job responsibilities
To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person.
The reception area needs to be cleaned in accordance with the reception checklist and any resources need to be stocked ready for patient care. I.e., Urine sample pots.
The computer in reception and in each Consultation, room needs to be turned on and ready for patient appointments.
Each Consultation room needs to be cleaned in accordance with the Clinic room checklist and any resources need to be stocked ready for patient care. I.e., Examination couch ready and ensure there is enough couch roll for the shift.
The Clinician equipment box and trolley needs to be checked and each Clinician will need to sign the equipment out. When Clinician has finished shift the box needs to be checked for all equipment and the Clinician and receptionist needs to sign to confirm all equipment returned.
Prescriptions need to be made available for each prescribing Clinician.
All PPE needs to be restocked and made available on trolleys ready for each Clinician.
Emergency equipment i.e., Resus bag, DE fib is to be collected from the storeroom and placed in an accessible place for all Clinicians.
Person Specification
Qualifications
Essential
- High level of reception experience.
- Previous experience in a health care environment desirable.
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media.
- Accuracy and attention to detail.
- IT literacy skills in Word, Excel, PowerPoint.
- Flexible & adaptable to meet changing needs of service.
- Good team player able to work within a multi-disciplinary team.
- Ability to work under own initiative.
- High level of interpersonal skills.
- Adhere to the Confidentiality Code and Data Protection Regulations.
- Full valid driving license and use of a vehicle and able to travel to other DHU bases on occasions.
- Well-developed influencing skills combined with a facilitative and supportive style of working.
- Ability to prioritise work.
- Good interpersonal and communication skills.
- Evidence of commitment to continuing professional development (CPD).
Person Specification
Qualifications
Essential
- High level of reception experience.
- Previous experience in a health care environment desirable.
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media.
- Accuracy and attention to detail.
- IT literacy skills in Word, Excel, PowerPoint.
- Flexible & adaptable to meet changing needs of service.
- Good team player able to work within a multi-disciplinary team.
- Ability to work under own initiative.
- High level of interpersonal skills.
- Adhere to the Confidentiality Code and Data Protection Regulations.
- Full valid driving license and use of a vehicle and able to travel to other DHU bases on occasions.
- Well-developed influencing skills combined with a facilitative and supportive style of working.
- Ability to prioritise work.
- Good interpersonal and communication skills.
- Evidence of commitment to continuing professional development (CPD).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
