DHU Healthcare

Head of Clinical Governance

Information:

This job is now closed

Job summary

Head of Clinical Governance

Leicester / Derby

£48,539 - £54,815

At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.

Main duties of the job

As a Head of Clinical Governance, you will be responsible for supporting the Clinical Director, Director of Nursing and Quality and Corporate Head of Clinical Governance in the implementation and management of the clinical governance strategy, the Post holder will have specific responsibility for leading the development and implementation of the DHU Urgent Care patient safety strategy working in partnership with a broad range of Health Care partners.

The role involves the development of Clinical Governance and Patient safety activities across the patient journey. The role involves developing the Quality Strategy across the Urgent Care services through the development of the Clinical Governance and patient safety agenda; managing local programmes, organisational Clinical Governance, and patient safety activities; leading serious / patient safety incident investigations (PSIIs), leading on identifying opportunities for organisational learning, system improvement and patient safety.

About us

DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.

Details

Date posted

22 September 2023

Pay scheme

Other

Salary

£48,539 to £54,815 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M0051-23-0386

Job locations

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE24 8JE


Job description

Job responsibilities

Lead the clinical governance strategy to ensure this is constantly updated to include relevant local and national requirements and develop appropriate processes to monitor its effectiveness.

Maintain quality patient care, identify patient safety issues, and identify learning outcomes / areas for improvement within DHU Urgent Care services.

Lead the integrated governance team to ensure all clinical governance requests, complaints, incidents, patient feedback, coroners requests, and medico-legal issues are responded to in a timely manner. To support the integrated governance team to ensure processes are in place to respond to requests.

Lead the collation, investigation and response to patient complaints, feedback, compliments, serious incidents, incidents, and healthcare professional feedback.

To be responsible for the management of incidents and complaints across DHU Urgent and Emergency Care (UEC) services and ensure compliance with national and other appropriate requirements, to include:

Ensuring a thorough investigation is undertaken for all serious / patient safety incident investigations and for others, where appropriate, and to support clinical staff and those who are involved in any incident through the process.

Promoting incident reporting systems across clinical services and ensure incidents are being reported, action taken, and outcomes monitored within the services and clinical support departments.

Produce monthly reports clinical governance reports, quarterly quality reports and serious or patient safety incident investigation reports in a timely manner.

Inform the Corporate Head of Clinical Governance and Executive Directors regarding the notification of serious / patient safety incident reports, progress of investigation and investigation outcomes.

Job description

Job responsibilities

Lead the clinical governance strategy to ensure this is constantly updated to include relevant local and national requirements and develop appropriate processes to monitor its effectiveness.

Maintain quality patient care, identify patient safety issues, and identify learning outcomes / areas for improvement within DHU Urgent Care services.

Lead the integrated governance team to ensure all clinical governance requests, complaints, incidents, patient feedback, coroners requests, and medico-legal issues are responded to in a timely manner. To support the integrated governance team to ensure processes are in place to respond to requests.

Lead the collation, investigation and response to patient complaints, feedback, compliments, serious incidents, incidents, and healthcare professional feedback.

To be responsible for the management of incidents and complaints across DHU Urgent and Emergency Care (UEC) services and ensure compliance with national and other appropriate requirements, to include:

Ensuring a thorough investigation is undertaken for all serious / patient safety incident investigations and for others, where appropriate, and to support clinical staff and those who are involved in any incident through the process.

Promoting incident reporting systems across clinical services and ensure incidents are being reported, action taken, and outcomes monitored within the services and clinical support departments.

Produce monthly reports clinical governance reports, quarterly quality reports and serious or patient safety incident investigation reports in a timely manner.

Inform the Corporate Head of Clinical Governance and Executive Directors regarding the notification of serious / patient safety incident reports, progress of investigation and investigation outcomes.

Person Specification

Qualifications

Essential

  • Clinical professional qualification
  • Experience of working within a governance role for an NHS provider
  • Two years of working at a senior level in a health provider organisation
  • Four years experience in an NHS clinical or clinical governance / quality / risk management
  • Strong knowledge of clinical governance
  • Understanding of consent and confidentiality
  • Working knowledge of clinical risk management, clinical governance, effectiveness, and service quality issues Broad understanding of the NHS and CQC external regulatory environment
  • Knowledge of professional codes of conduct
  • Experience of managing a team
  • Basic knowledge of NHS Complaints regulations
Person Specification

Qualifications

Essential

  • Clinical professional qualification
  • Experience of working within a governance role for an NHS provider
  • Two years of working at a senior level in a health provider organisation
  • Four years experience in an NHS clinical or clinical governance / quality / risk management
  • Strong knowledge of clinical governance
  • Understanding of consent and confidentiality
  • Working knowledge of clinical risk management, clinical governance, effectiveness, and service quality issues Broad understanding of the NHS and CQC external regulatory environment
  • Knowledge of professional codes of conduct
  • Experience of managing a team
  • Basic knowledge of NHS Complaints regulations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE24 8JE


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

DHU Healthcare

Address

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE24 8JE


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

22 September 2023

Pay scheme

Other

Salary

£48,539 to £54,815 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M0051-23-0386

Job locations

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE24 8JE


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