DHU Healthcare

Apprentice GP Receptionist and Administrator

Information:

This job is now closed

Job summary

This post will provide experience in learning about providing a wide range of medical reception and clerical work support and you will again a level 3 in Business Administration. The ideal candidate will be able to give good patient service with attention to detail and accuracy to be able to carry out admin duties.

Main duties of the job

  • Depending on your base location there may be a need to open all doors, start the computers, ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager
  • To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left
  • To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner
  • To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff
  • Comfort call patients if DNA
  • To receive and record requests for home visits, following the protocol for this
  • To receive patients, dealing with their enquiries and explaining surgery procedures
  • To make new and follow-up appointments and deal efficiently with appointment bookings
  • To extract patient records as required
  • To check daily mail, extract and file any other relevant documents
  • To summarise patient records, following protocol
  • To undertake all aspects of data entry
  • To type outgoing correspondence
  • To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on
  • To maintain the waiting area in a neat and tidy condition
  • To provide a positive image of the organisation

About us

DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hours services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million. Leicester City Health is a GP Federation working to ensure the sustainability of primary care and improve patient services in Leicester City. The two organisations have come together to co-deliver primary care services in Leicester City.

Details

Date posted

15 May 2023

Pay scheme

Other

Salary

£14,646 a year Ages 18-20 Salary £14,646 per annum, 21+ salary £20,375 per annum

Contract

Apprenticeship

Duration

19 months

Working pattern

Full-time, Flexible working

Reference number

M0051-23-0105

Job locations

Bowling Green Street Surgery

Bowling Green Street

Leicester

LE1 6AS


Job description

Job responsibilities

This post will provide experience in learning about providing a wide range of medical reception and clerical work support and you will again a level 3 in Business Administration. The ideal candidate will be able to give good patient service with attention to detail and accuracy to be able to carry out admin duties.

What will the apprentice be doing?

  • Depending on your base location there may be a need to open all doors, start the computers, ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager
  • To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left
  • To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner
  • To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff
  • Comfort call patients if DNA
  • To receive and record requests for home visits, following the protocol for this
  • To receive patients, dealing with their enquiries and explaining surgery procedures
  • To make new and follow-up appointments and deal efficiently with appointment bookings
  • To extract patient records as required
  • To check daily mail, extract and file any other relevant documents
  • To summarise patient records, following protocol
  • To undertake all aspects of data entry
  • To type outgoing correspondence
  • To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on
  • To maintain the waiting area in a neat and tidy condition
  • To provide a positive image of the organisation

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration Standard
  • Functional skills in Maths and English if required
  • 5 Additional day courses with HOET

What is the expected career progression after this apprenticeship?

Can progress to becoming a full time Medical Administrator after qualifying.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade C/4) Essential

Be able to travel to other DHU bases on occasions

Flexibility to meet service/Rota needs

Requirement to meet DBS and other checks

Generous holiday allowance

Inclusion into the NHS Pension

Cycle to work scheme

Inclusion to Westfield Health Employee Assistance Programme

Good Training opportunities

Annual wage

£14,646.

For age 18-20 your salary would be £14,646 per annum For age 21+ your salary would be £20,375 per annum With generous holiday and company sick pay allowance Things to consider

Working week

Monday - Friday, working a mixture of earlys (earliest 7.30am start time) and Lates (latest finish time 6.30pm) to be discussed at interview. 37.5 hours a week excluding breaks.

Total hours per week: 37.5

Expected duration

19 Months

Job description

Job responsibilities

This post will provide experience in learning about providing a wide range of medical reception and clerical work support and you will again a level 3 in Business Administration. The ideal candidate will be able to give good patient service with attention to detail and accuracy to be able to carry out admin duties.

What will the apprentice be doing?

  • Depending on your base location there may be a need to open all doors, start the computers, ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager
  • To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left
  • To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner
  • To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff
  • Comfort call patients if DNA
  • To receive and record requests for home visits, following the protocol for this
  • To receive patients, dealing with their enquiries and explaining surgery procedures
  • To make new and follow-up appointments and deal efficiently with appointment bookings
  • To extract patient records as required
  • To check daily mail, extract and file any other relevant documents
  • To summarise patient records, following protocol
  • To undertake all aspects of data entry
  • To type outgoing correspondence
  • To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on
  • To maintain the waiting area in a neat and tidy condition
  • To provide a positive image of the organisation

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration Standard
  • Functional skills in Maths and English if required
  • 5 Additional day courses with HOET

What is the expected career progression after this apprenticeship?

Can progress to becoming a full time Medical Administrator after qualifying.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade C/4) Essential

Be able to travel to other DHU bases on occasions

Flexibility to meet service/Rota needs

Requirement to meet DBS and other checks

Generous holiday allowance

Inclusion into the NHS Pension

Cycle to work scheme

Inclusion to Westfield Health Employee Assistance Programme

Good Training opportunities

Annual wage

£14,646.

For age 18-20 your salary would be £14,646 per annum For age 21+ your salary would be £20,375 per annum With generous holiday and company sick pay allowance Things to consider

Working week

Monday - Friday, working a mixture of earlys (earliest 7.30am start time) and Lates (latest finish time 6.30pm) to be discussed at interview. 37.5 hours a week excluding breaks.

Total hours per week: 37.5

Expected duration

19 Months

Person Specification

Experience

Desirable

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills, Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Qualifications

Essential

  • GCSE or equivalent Maths and English (Grade C/4) Essential
Person Specification

Experience

Desirable

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills, Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Qualifications

Essential

  • GCSE or equivalent Maths and English (Grade C/4) Essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

Bowling Green Street Surgery

Bowling Green Street

Leicester

LE1 6AS


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

DHU Healthcare

Address

Bowling Green Street Surgery

Bowling Green Street

Leicester

LE1 6AS


Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

15 May 2023

Pay scheme

Other

Salary

£14,646 a year Ages 18-20 Salary £14,646 per annum, 21+ salary £20,375 per annum

Contract

Apprenticeship

Duration

19 months

Working pattern

Full-time, Flexible working

Reference number

M0051-23-0105

Job locations

Bowling Green Street Surgery

Bowling Green Street

Leicester

LE1 6AS


Supporting documents

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