Job responsibilities
Purpose
of the Role
DHU
Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of
hours services within Leicester, Leicestershire and Rutland (LLR), a
population of just over one million.
This
post provides reception support to clinical staff and Patients. The role
requires a good working knowledge of reception duties preferably in a medical
setting but not essential. A good level of Information Technology skills
required as the service uses a computerised clinic system (e.g. SystmOne).
A
commitment to a quality service and excellence in all that DHU Health Care CIC
undertakes are integral to the role and the development of the service.
The
post holder will participate in promoting and advancing DHU Health Care CIC.
Key
Success Measures
Caring & Compassion - We will actively listen to understand
and empathise with others, with a desire support both patients and colleagues.
Always Professional - We will be
accountable for consistently delivering high quality healthcare for our
patients
Respect & Dignity - We will actively listen to each other and our patients
to answer their concerns or questions. We will maintain and respect patients
dignity and must ensure it is never compromised.
Everyone Matters - We will actively encourage feedback from both patients
and colleagues to continually improve our service, ensure everyone has an
opportunity to have their voice heard, and everyone has an opportunity to
further develop their skills and competencies.
Key Areas of
Responsibility & Accountability
Depending on your base location there is a requirement to open and
close the doors of the Hub in readiness for the clinicians starting their
shifts.
To make ready the reception area to receive patients from first
appointment time reporting any issues to the relevant person.
The reception area needs to be cleaned in accordance with the
reception checklist and any resources need to be stocked ready for patient
care. I.e. Urine sample pots.
The Computer in reception and in each Consultation
room needs to be turned on and ready for patient appointments.
Each Consultation room needs to be cleaned in accordance with the
Clinic room checklist and any resources need to be stocked ready for patient
care. I.e. Examination couch ready and ensure there is enough couch roll for
the shift.
The Clinician equipment box and trolley needs to be checked and
each Clinician will need to sign the equipment out. When Clinician has finished
shift the box needs to be checked for all equipment and the Clinician and
receptionist needs to sign to confirm all equipment returned.
Prescriptions need to be made available for each
prescribing Clinician.
All PPE needs to be restocked and made available
on trolleys ready for each Clinician
Emergency equipment i.e. Resus bag, DE fib is to
be collected from the store room and placed in an accessible place for all
Clinicians.
To comply with all Infection Control guidelines
and ensure that the 3 hour touch point cleaning is carried out and recorded in
the checklist
To undertake reception duties as required,
during the hours of duty, greeting and managing patients in a courteous and
appropriate manner.
To receive and record incoming calls from Fosse
House, other organisations i.e. Bed Bureau and colleagues accurately and
transferring calls as appropriate to Clinicians and other staff.
Comfort call patients if DNA
To receive patients, dealing with their
enquiries and explaining hub procedures i.e. infection control protocol.
To ensure all systm one processes and procedures
are completed. I.e. arriving patients, merging 111 letters, completing discharge letters, and
sending discharge summary tasks.
To review incoming patient appointments and
recording symptoms.
To alert the Clinicians if appropriate patients
are booked.
To register a new patient and make an
appointment if required to do so.
To ensure the reception area and back office is
kept tidy and ready for use by incoming colleagues and that information about
any unresolved, outstanding or urgent matters is passed on.
To maintain the waiting area in a neat and tidy
condition and to ensure infection control protocol is adhered to.
To assist the Clinician as requested in
Chaperone duties.
To complete all Mandatory training and to ensure
renewal dates are adhered to.
To assist the Clinician as requested in
emergency requirements administering first aid as directed.
To assist the Clinician as requested by
telephoning emergency services, bed bureau etc.
Print Patient summary letters for referral to ED
as requested.
To provide a positive image of the organisation.
To maintain his/her own professional competence
in accordance with professional requirements, detailed in an annual Personal
Development Plan that demonstrates a continued commitment to training and
development.
To immediately bring to the attention of the
Manager any issue or incident, clinical or otherwise, that would attract
censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or
LMC or into the public view.
To adhere to all DHU Health Care CIC Policies
and Procedures as necessary.
To maintain confidentiality of information
relating to patients, clients, staff and other users of the services.
To undertake any other duties commensurate with
the role, within the bounds of his/her own competence.
To lock all doors and cabinets, close all
windows and close down the computers at the end of the day, ensuring all
patients have left.
To
ensure all equipment is stored away and Prescriptions and Medicines made
secure.
As you
will expect the organisation may change from time to time and you will be
expected to meet the operational requirements.
Any
other reasonable duties as required from time to time.
