Job summary
The role of the Advanced Clinical
Practitioner Performance Manager is to support inductions, training (to coincide with the
development of the career framework) and develop and manage staff.
The Advanced Clinical Practitioner
would be able to manage staff over the East and West midlands contracts.
This position is available in Derby, Oldbury & Chesterfield, DHU can also offer a Hybrid working pattern for the sucessful candidate
Main duties of the job
The
post holder will provide proactive, professional management and leadership,
support and coaching to the team of clinical practitioners and ensure they are
efficient, providing high quality safe patient care at all times. The Advanced Clinical Practitioner
Performance Manager will need to ensure that their teams are meeting Key
Performance Indicators (KPI) through proactive and innovative management. The
post holder will be required to represent DHU in a professional manner
internally and externally with key stakeholders and ensure adherence to
contractual requirements.
The
post holder will also be responsible for the autonomous clinical assessment,
treatment and/or referral or giving advice as appropriate to patients across a
wide spectrum of clinical conditions within the NHS 111 service provided by DHU
Health Care CIC through telephone consultations and ensure they remain
competent in patient assessment.
A
commitment to a quality service, excellence in clinical practice and continuous
professional development are integral to the role and the development of the
service.
The
post holder will participate in promoting and advancing DHU Health Care CIC.
About us
DHU Healthcare is a
not-for-profit community interest company providing a diverse range of
services to the NHS frontline, including urgent and emergency care, primary
care, out of hours services and NHS111. We operate 365 days a year, 24 hours a
day across a wide geographical area including Derbyshire, Northamptonshire;
Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton
Keynes, Bath, North East Somerset, Swindon and Wiltshire a population
totalling around ten million. A socially conscious organisation, we provide
compassionate, safe, high-quality care to our patients and the communities we
serve and offer a supportive work environment to our 2,000 people. You
can find out more about us at Our profile :: DHU Healthcare
Job description
Job responsibilities
-
To work in liaison with the senior management team in developing
the Clinical Practitioners role in DHU111.
-
Be responsible for call audits and prescribing audits and liaise
with team members monthly to feedback audits. Learning from trends must be
acted upon for individuals and services.
-
To promote good clinical practice, scope out and implement
training and development opportunities for the Clinical Practitioners.
-
Be responsible for short listing applicants and interviewing
potential Clinical Practitioners.
-
Ensure they are
in contact with new employee team members at earliest opportunity to assist
them with queries and to welcome them to DHU.
-
Be flexible in
attending any DHU site to induct new starters and to train and develop staff.
-
Be able to complete and implement performance development plans
and line manage staff on their KPIs.
-
Contribute
proactively to continuous quality improvement through own practice and through
support to others
-
Hold a monthly
one to one meeting with all team members to discuss areas such as performance,
employee engagement and ideas for service improvement. Increase the frequency
of one to one meetings if/when required.
-
Manage and
develop individual performance by application of the DHU appraisal cycle
ensuring review of objectives is undertaken in an ongoing manner.
-
Assist in the
investigation of complaints and incidents, as and when required.
-
Complete new
team members probationary review in a timely manner ensuring all objectives are
met prior to sign off of probationary period.
-
Instigate and
facilitate reflection and/or debriefing of challenging calls when necessary.
-
Notify the
appropriate Senior Manager immediately of any circumstances which may affect
the provision of a high quality service.
-
Provide
bimonthly team meetings and provide visible and accessible clinical leadership
and empower staff.
Job description
Job responsibilities
-
To work in liaison with the senior management team in developing
the Clinical Practitioners role in DHU111.
-
Be responsible for call audits and prescribing audits and liaise
with team members monthly to feedback audits. Learning from trends must be
acted upon for individuals and services.
-
To promote good clinical practice, scope out and implement
training and development opportunities for the Clinical Practitioners.
-
Be responsible for short listing applicants and interviewing
potential Clinical Practitioners.
-
Ensure they are
in contact with new employee team members at earliest opportunity to assist
them with queries and to welcome them to DHU.
-
Be flexible in
attending any DHU site to induct new starters and to train and develop staff.
-
Be able to complete and implement performance development plans
and line manage staff on their KPIs.
-
Contribute
proactively to continuous quality improvement through own practice and through
support to others
-
Hold a monthly
one to one meeting with all team members to discuss areas such as performance,
employee engagement and ideas for service improvement. Increase the frequency
of one to one meetings if/when required.
-
Manage and
develop individual performance by application of the DHU appraisal cycle
ensuring review of objectives is undertaken in an ongoing manner.
-
Assist in the
investigation of complaints and incidents, as and when required.
-
Complete new
team members probationary review in a timely manner ensuring all objectives are
met prior to sign off of probationary period.
-
Instigate and
facilitate reflection and/or debriefing of challenging calls when necessary.
-
Notify the
appropriate Senior Manager immediately of any circumstances which may affect
the provision of a high quality service.
-
Provide
bimonthly team meetings and provide visible and accessible clinical leadership
and empower staff.
Person Specification
Qualifications
Essential
- Registered Adult Nurse registered with the Nursing & Midwifery Council (NMC), Paramedic registered with the Health Care Professions Council (HCPC) or Pharmacist registered with the General Pharmaceutical Council (GPhC).
- Evidence of Autonomous Practice Qualification such as :-Autonomous practice A33
- Level 6 or 7 Clinical Examination Module
- Level 6 or 7 Minor Illness Module
- RCN Accredited Nurse Practitioner Module or Emergency Care Practitioner Qualification
Desirable
- BSc (Hons)
- Mentorship qualification
- Registration as an independent non-medical prescriber
Experience
Essential
- Can show evidence of using autonomous physical examination and assessment skills in practice
- Can demonstrate a broad and sound knowledge of complex and common conditions in primary care in both adults and children
- Has experience in one of the following: nurse led clinics, emergency care centres ,out of hours facilities, urgent care services or walk in centres
- Can evidence experience and competence in providing telephony based assessment and care in an urgent care setting or primary care
Desirable
- Experience of Emergency Care
- Experience of General Practice
- Experience of working as a non-medical prescriber.
Person Specification
Qualifications
Essential
- Registered Adult Nurse registered with the Nursing & Midwifery Council (NMC), Paramedic registered with the Health Care Professions Council (HCPC) or Pharmacist registered with the General Pharmaceutical Council (GPhC).
- Evidence of Autonomous Practice Qualification such as :-Autonomous practice A33
- Level 6 or 7 Clinical Examination Module
- Level 6 or 7 Minor Illness Module
- RCN Accredited Nurse Practitioner Module or Emergency Care Practitioner Qualification
Desirable
- BSc (Hons)
- Mentorship qualification
- Registration as an independent non-medical prescriber
Experience
Essential
- Can show evidence of using autonomous physical examination and assessment skills in practice
- Can demonstrate a broad and sound knowledge of complex and common conditions in primary care in both adults and children
- Has experience in one of the following: nurse led clinics, emergency care centres ,out of hours facilities, urgent care services or walk in centres
- Can evidence experience and competence in providing telephony based assessment and care in an urgent care setting or primary care
Desirable
- Experience of Emergency Care
- Experience of General Practice
- Experience of working as a non-medical prescriber.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
