Healthcare Assistant

Job description

Job responsibilities

General Job responsibilities

Prepare the clinical room for the tests, following all health and safety protocols and Infection prevention procedures.

Check the daily appointment list.

Meet and greet patients as per the clinic Standard operating procedures.

Check patient identity is correct and explain the procedure.

Ensure data is entered accurately in patients records.

Signpost and refer where appropriate e.g. smoking cessation, weight loss etc.

Send discharge summary to GP practice.

Administration responsibilities

• Participate in the administrative and professional responsibilities of the team.
• Ensure accurate and legible notes of all consultations in the patients notes.
• Ensure the clinical computer system is kept up to date, with accurate details recorded and amended and
• Ensure accurate completion of all necessary documentation associated with patient health care.

Supplies and equipment

Restocking and maintenance of clinical areas and consulting rooms. Report restocking requests to Clinic co-ordinator

Ensure all equipment is maintained, calibrated and sanitised as per Clinic standard operating procedures and Infection control policy.

• Report any issues with Diagnostic, photographic or IT equipment to the service co-ordinator or IT support as appropriate.

Liaison

There is a need to work closely with the clinicians and administrative staff on site; and

Report any concerns, issues to the Service co-ordinator.

Confidentiality

Everyone working in or for the NHS has the responsibility to use information and data in a secure and confidential way. Staff who have access to information about individuals whether patients, staff, or others need to use it effectively, whilst maintaining appropriate levels of confidentiality. You must be aware of the data protection legislation in relation to data security (confidentiality, integrity and availability) and ensure strict adherence to the provisions therein at all times.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, NICS staff and other healthcare workers. They may also have access to information relating to NICS as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of NICS may only be divulged to authorised persons in accordance with the NICS policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will adhere to health, safety and security as defined in NICS Health & Safety policy and NICS Infection Control policy and published procedures. This will include but will not be limited to

Maintaining an up to date knowledge of health, safety, and infection control statutory and best practice guidelines and ensuring implementation across the business.

Using personal security systems within the workplace according to NICS guidelines

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general and patient areas generally clean, identifying issues and hazards report to manager.

Undertaking periodic infection control training minimum annually

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to, of the individual, is non-judgmental, and respects their circumstances, feelings priorities and rights.

Personal and Professional development

The post-holder will participate in any training programme implemented by NICS as part of this employment, with such training to include

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will

Apply NICS policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in audit where appropriate.

Person Specification

Knowledge and Skills

Essential

• Good communication and interperson-al skills
• Ability to cope with and manage change.
• IT literacy with experience in using electronic health record systems (EHR)
• Must be prepared to undertake all mandatory/essential training.
• Must be prepared to undertake further training as required by the service

Desirable

• Experience of operating NHS IT Systems
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient medicals in-cluding height, weight, BP and pulse
• Chaperone Procedures
• Willingness to undertake training and develop-ment, particularly in the area of Spirometry/ FeNO and clinical pho-tography and dermatolo-gy care.

Personal Qualities

Essential

• Flexible approach to the needs of the department/service
• Flexibility to be able to work a full range of shifts
• Willingness to undertake training and development, particularly in the area of clinical photography and dermatology care.
• A genuine desire to make a real difference in peoples lives
• Enthusiastic and innovative team player who can work autonomously.
• Values align with NICS
• Driving licence and ability to travel between sites

Experience

Essential

• Good communication and interpersonal skills
• IT literacy with experience in using electronic health record systems EHR and image management software. Cerner or EMIS preferable
• Must be prepared to undertake all mandatory/essential training.
• Must be prepared to undertake further training as required by the service.
• Evidence of ability to work independently.
• Previous Healthcare assistant experience.

Desirable

• Experience in previous GP practice healthcare role
• Experience in previous FeNo setting

Qualifications

Essential

• Care Certificate
• Evidence of ongoing professional development

Desirable

• Healthcare qualification Level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Surrey Integrated Care Services

Address

Woking Community Hospital

Heathside Road

Woking

Surrey

GU227HS

Employer's website

https://www.nicsfed.co.uk/ (Opens in a new tab)