Job summary
At NHS Blood and Transplant (NHSBT), you'll help keep vital blood and tissue supplies moving safely to hospitals when patients need them most. As a Development Hospital Services Team Leader, you'll support the day-to-day running of our Hospital Services team, making sure products are validated, stored, issued and delivered to the right standard, every time. You'll guide and support colleagues, solve issues quickly, and work with hospitals and partners to keep the supply chain flowing. This is a development role, so you'll also build your leadership skills and take on increasing responsibility as you grow towards a Band 6 Team Leader post.
Main duties of the job
- Help your team deliver safe, accurate validation, storage, issue and distribution of blood components and tissues, so hospitals can treat patients without delay.
- Use SOPs and Good Manufacturing Practice (GMP) to keep quality and compliance at the centre of every decision.
- Support colleagues with technical guidance, coaching and day-to-day coordination, helping everyone learn and work confidently.
- Work with hospital customers to resolve enquiries and complaints, explaining complex information clearly and calmly.
- Manage stock rotation and movement across sites to reduce wastage and maintain availability, including emergency and specialist requests.
- Investigate and report discrepancies, customer issues and quality events, contributing to continuous improvement and root cause analysis.
- Operate, supervise and help maintain key equipment (including irradiators where required), acting quickly to protect temperature-controlled products.
- Coordinate training, induction and day-to-day support for new starters, helping them progress and meet required standards.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description
Job responsibilities
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking Apply if you are viewing this advert on another site.
What we offer:
- Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.
- As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
- You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website
Job description
Job responsibilities
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking Apply if you are viewing this advert on another site.
What we offer:
- Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.
- As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
- You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website
Person Specification
Qualifications
Essential
- Degree, or a relevant higher education qualification plus relevant experience (for example Foundation degree, HND, HNC or BTEC).
- Or extensive experience and expertise supervising staff and workload within a complex warehousing or logistics operation.
- Willing to undertake a programme of learning, development and assessment.
Experience
Essential
- Plan and prioritise your workload, and support others to do the same, to keep work moving safely and on time.
- Communicate clearly and professionally with colleagues and customers, both in writing and over the phone.
- Work accurately and precisely, with strong attention to detail.
- Use IT systems and software confidently to record work and maintain accurate records.
- Experience of supervising work or conduct of others.
Person Specification
Qualifications
Essential
- Degree, or a relevant higher education qualification plus relevant experience (for example Foundation degree, HND, HNC or BTEC).
- Or extensive experience and expertise supervising staff and workload within a complex warehousing or logistics operation.
- Willing to undertake a programme of learning, development and assessment.
Experience
Essential
- Plan and prioritise your workload, and support others to do the same, to keep work moving safely and on time.
- Communicate clearly and professionally with colleagues and customers, both in writing and over the phone.
- Work accurately and precisely, with strong attention to detail.
- Use IT systems and software confidently to record work and maintain accurate records.
- Experience of supervising work or conduct of others.
