Information Officer

Job summary

At NHS Blood & Transplant (NHSBT), we provide a service that is unique, we help our donors do something extraordinary to save or enhance a life in need. You too can join us and play your part in our life-saving organisation. The establishment of a national Assessment and Recovery Centre (ARC) service will extend equitable access to life-saving products and treatments to everyone that needs them and bridge the gap between shortage of organs available and demand. The Information Services team play an important role in making transplants happen, the team are responsible for managing and maintaining the transplant waiting lists for every organ throughout the UK. In addition to this, Information Services ensure that every single piece of information about an organ donation is recorded. Information Services also plays a key role in the running of UK Living Kidney Sharing Scheme (UKLKSS) which is now one of the most successful schemes in Europe. We ensure that patient safety is at the forefront by providing administrative and logistical support to the transplant community whilst fulfilling our statuary obligations. A large part of the role is about developing and maintaining excellent working relationships with clinical colleagues across the UK to ensure that patients are registered correctly, and that the required information has been received.

Main duties of the job

Information is at the heart of our business. Having the right information in the right hands at the right time enables transplants to happen and saves and improves lives. Providing the wrong information, or not having the information available when it is needed, can have catastrophic consequences. You will be responsible for:

• Developing and maintaining excellent working relationships with transplant centre staff using telephone and email.
• Supporting transplant centre staff to return information in a timely manner.
• Using reports to identify transplant centres that are not meeting their targets for information returns and collaborating with those centres to come up with practicable solutions to improve performance.
• Ensuring that high volumes of information are traced, gathered, validated for accuracy, processed and made available to the UK Transplant Registry.
• The post holder is responsible for ensuring that recipients are safely registered for transplant on the UK Transplant Registry. Suggesting changes to procedures and practice to remove waste and improve the quality and timeliness of the information returned.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.