Senior Information Officer

Job summary

At NHS Blood & Transplant (NHSBT), we provide a service that is unique, we help our donors do something extraordinary to save or enhance a life in need. You too can join us and play your part in our life-saving organisation. The establishment of a national Assessment and Recovery Centre (ARC) service will extend equitable access to life-saving products and treatments to everyone that needs them and bridge the gap between shortage of organs available and demand. Information Services is responsible for making transplants happen, by registering patients on the national transplant waiting lists, ensuring patient safety, by providing scientific support to the transplant community and following up every organ graft that happens in the UK, and fulfilling NHSBTs statutory obligations under the human tissue act by ensuring that organs are traceable and that patients consent for use of their data. As a Senior Information Officer in the Data Support area you will lead a small group working to ensure that every single piece of information about a donation is returned in a timely manner to the required standard. A large part of the role is about developing and maintaining excellent working relationships with clinical colleagues across the UK to ensure that they return the information required.

Main duties of the job

Information is at the heart of our business. Having the right information in the right hands at the right time enables transplants to happen and saves and improves lives. Providing the wrong information, or not having the information available when it is needed, can have catastrophic consequences. You will be responsible for:

• Leading either the Data Support or Registration and Input teams, ensuring the safe and efficient delivery of key services.
• Ensuring efficient procedures are in place to ensure high volumes of information are traced, gathered, validated for accuracy, processed and made available to the UK Transplant Registry (or similar). The processes in place are reviewed continuously to remove waste and improve the quality and timeliness of the information returned.
• Developing and maintaining excellent working relationships with internal colleagues as well as clinical colleagues based in hospitals across the UK.
• Participate in an out of hours on-call rota (including evenings, weekends and bank holidays) for expert advice to ODT Hub Information Services and ODT Hub Operations colleagues if and as required.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.