Office Administrator - Transfusion Microbiology

Job summary

This is an exciting opportunity to join a small multi-disciplinary team, including doctors, nurses and other health care professionals where the role you perform will directly contribute to saving and improving patients lives.

Your work will be varied and interesting and you will use your customer/communication skills to enhance the high-quality service that our team provides to a range of agencies including blood/tissue donors, hospitals, organ donation teams and other NHS and government agencies across England.

You will be a member of a team that is one of NHSBTs primary links to donors and hospitals, interpreting their needs, managing communication and providing a high-quality service to hospitals and the patients they serve, as well as to blood, tissue and organ donors whose altruistic donations form the foundation of our service.

As a department we believe in personal development, and you will have the opportunity to enhance your knowledge and understanding of the NHS Blood & Transplant by attending interesting monthly lunchtime lectures on everything from clinical case updates to Zika virus.

The working hours for this role are flexible between 30 and 37.5 hours per week.

Main duties of the job

In this role you will be responsible for providing a comprehensive administrative support to the Microbiology Services Clinical Team, acting as a liaison point for donors, other NHS organisations and various external agencies at all levels. Your duties will include:

• Maintaining case files and working systems with a high degree of accuracy and in accordance with clinical governance guidelines, maintaining strict confidentiality at all times
• Searching various data sources and compiling information for case files
• Data entry ensuring all records are up to date and accurate
• Receiving and making telephone calls, assessing and prioritising importance
• Dealing with queries and requests for information from donors, clinicians and various other agencies Undertaking routine correspondence
• Maintaining manual and electronic filing systems
• General office duties for example photocopying and scanning documents.
• Providing a high quality administrative support including: producing a weekly schedule of available clinicians, managing a bring forward filing system and organising patient referrals
• Communicating on many different levels with multi disciplinary teams.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.