Senior Delivery Lead

Job summary

As our senior delivery lead you will be working collaboratively to create the most ambitious high-quality solutions that will benefit the thousands of people who need our support every year. We celebrate a forward-thinking approach to all that we do and it is against this backdrop that you could find the most interesting challenge of your career. You will be leading and working with our multi-disciplinary teams and reporting on progress to a wide variety of stakeholders ranging from board members to technical developers and suppliers. Alongside the day job, you will form part of the product and delivery community of practice, working with heads of other product centres to ensure alignment in the organisation and sharing and learning experiences and best practice. The post requires significant autonomy and initiative as well the ability to inspire a team. The post suits an individual who are confident in their ability to deliver, productive under pressure, takes ownership of deliverables but knows when to ask for approvals or guidance. Clinical Services supports patients by providing a diverse range of testing laboratories, therapeutic services, blood stem cell collection and issue, and research and development activities. There are very few other jobs where you can use your skills and experience to save and improve the lives of patients with a whole range of diseases in the UK and across the world.

Main duties of the job

In this role you will be responsible as part of the Clinical Services product centre for the effective and safe delivery of complex, high-risk and profile technology change that will support the Clinical Services directorate. Your responsibilities will include:

1. Act as the primary escalation point for any delivery issues.

2. Lead, coach, and mentor delivery managers and associate delivery leads; manage delivery budgets.

3. Establish and oversee standardised delivery management practices across the product lifecycle.

4. Ensure change planning, scoping, design, and delivery align with customer needs.

5. Drive continuous improvement and support efficient service operation.

6. Deputise for the Head of Product Centre when required; oversee deliveries valued at approx. £2m.

7. Set agile standards and improve tools/methods used by Delivery and Product Management teams.

8. Manage risks, issues, and dependencies throughout the delivery lifecycle.

9. Provide subject matter expertise to translate complex needs into clear deliverables and releases.

10. Support Product Managers with task planning and progression from discovery to live.

11. Ensure all products/services meet Government Digital and NHS Service Standards.

This role requires travel, occasional irregular hours, and overnight stays with prior notice.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.