Head of Operational Delivery - Plasma Collections

Job summary

As a key member of the expanding Plasma Collections Team, this role is pivotal in delivering excellence across strategic and operational planning, performance management, budgeting, and workforce development. With a strong emphasis on staff engagement, safety, equality, cost-effectiveness, and donor experience, you will play a leading role in shaping the future of plasma collection operations. In this role you will oversee the safe and efficient collection of plasma, achieving ambitious national targets through effective collaboration across multiple functions to ensure seamless operations. You will also drive business development, standardise best practices, and implement continuous service improvements to enhance operational efficiency, safety, and service quality. This leadership role requires managing and inspiring a team of Plasma Operational Managers, fostering motivation to achieve a high-performance culture and cultivate an inclusive and positive workplace. You will have an key role in transformational change initiatives, promoting innovation, and ensuring team engagement at all levels. This is an exciting opportunity to make a real impact on life-saving operations. If youre a dynamic leader with a passion for operational excellence, innovation, and team development, we invite you to apply and be part of a team dedicated to shaping the future of plasma collection

Main duties of the job

Accountable to the Assistant Director Plasma Operations, leading on the direct delivery for the safe and efficient collection of Plasma. Responsible for delivery of national plasma collection targets and responsible for working effectively with Donor Experience, Clinical and Nursing colleagues to meet key performance Indicators. Lead and implement the long-term strategic business development and improvement plans of all Plasma Collection activities. Directly lead and manage the team of Plasma Operational Managers, providing collaborative leadership, vision, coordination, and direction for the effective and efficient ways of working across the Plasma Collection Operations Collaborate effectively, working closely with other functions and key stakeholders including Donor Experience, Blood Supply, QA, DDTS, Finance, Clinical, and Trade Unions representatives. Responsible for ensuring the correct governance and communication frameworks are in place for managing clinical and operational risks and issues. Responsible for proactively setting, monitoring, and reporting on plasma collections operations through the building of robust stakeholder management and performance planning. Responsible for the establishment of standardised best practice across the whole of Plasma Collections, through use of process mapping and criticality analysis, ensuring development of national procedures for processes and systems. Lead, motivate and influence staff and other managers

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.