Assistant Director – Donor Experience Services

Job summary

We are NHS Blood and Transplant. We stand for hope. We stand for life. We stand for making the most of every voluntary donation blood, organs, tissues and stem cells for the benefit of patients. We are a crucial part of the NHS. To achieve our purpose, we need someone with effective leadership skills that will galvanise the external facing element of the Transfusion service. With a number of specific responsibilities there will be an opportunity for the post holder to build a network of relationships nationally with our partner Trusts with the ultimate goal of improving patient care. As a senior leader within the Transfusion team, you will be given a high degree of autonomy and a defined scope of deliverables. As part of the Senior Management Team and will be expected to contribute and influence strategy and bring the benefits of service wide synergies to the team. This fantastic senior role offers an exciting opportunity to grow and diversify our donor bases while delivering an exceptional end-to-end donor experience journey all in support of the organisations vision of saving and improving lives.

Main duties of the job

The postholder will be the responsible Service Owner for all online and offline experiences for our donors as well as systems supporting our internal marketing teams. The role will be expected to develop plans to manage and improve the end-to-end donor experience for the variety of engagement, services and products that make up that experience. Service Owner responsibility will cover the discovery and requirements definition on behalf of donors (through research) for services and products contributing to the donor experience. Service Owner responsibility will also cover the discovery and requirements definition on behalf of internal customers for the technology, systems and applications used by teams to support donor engagement and experience. You will set direction for the service owner team, ensure there is a clear scope for the work, and prioritise and align resources to deliver the organisations strategy for the end-to-end experience of our donors. You will play a key part in the updating of our marketing modernisation through upgrades and implementation of new technology and activities. You will ensure that we are drawing in a wide range of stakeholder views and use your skills to build relationships and influence core decision making. You will deputise for the Director as necessary. The post holder will demonstrate strong leadership as a member of the DX SMT.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.