IT Operations Engineer

Job summary

This is your chance to play your part in saving lives using your extensive knowledge of IT systems. Working in a small team of Operational Shift Engineers with a diverse knowledge set across Network/Security and Server/Storage infrastructure, youll support the development and delivery of our IT Operational strategy. Youll make sure everything runs smoothly every day with a meticulous, methodical approach to the operational maintenance and patching for our entire ICT estate. In fact, youll be the one to lead and manage any trouble shooting or technical issues, quickly finding the most effective solutions. Understandably, youll make data protection and security a top priority in everything you do, incorporating system backups, cross-site data replication and managing offsite storage.

This is an excellent opportunity to take your expert knowledge of complex IT systems to a whole new level, and, in doing so, enable people in need to benefit from life-saving operations and treatments. Put simply, a chance to improve patients lives and yours.

Main duties of the job

In this role you will be responsible for the provision of Incident Management and effective day-to-day management of National IT Systems, working with other functions internal and external to IT in order to meet agreed Service Level Agreements. Your responsibilities will include: Management, troubleshooting and ownership of technical issues which impact on IT Service, meeting Service Level Agreements and liaising with appropriate staff internal and external to IT as appropriate. Undertaking systems maintenance tasks on a daily basis and execution of routine change as documented in system runbooks. Ensuring that all IT Services run in configurations that guarantee continuity of service in the event of one or more system failures, guided by the Senior Operations Shift Engineer and Operations Shift Manager. From time to time you may be required to travel and spend time away from base, which will involve working irregular hours and overnight stays, with prior notice.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.