Team Leader - HR Direct

Job summary

You will be supporting an expert advisory service to all NHSBT managers and employees on a range of People issues to ensure that organisational objectives and People targets are achieved. Your current HR expertise advising on terms and conditions of employment, supporting employment case management and interpretation of employment policies will give you the experience to move into either your first management role or build on supervisory or management experience you have to support, guide and manage our team of HR Advisors. We are offering you the opportunity to develop in our large, multi-functional Organisation, currently launching people centered organisational strategies with our aim to be encourage our colleagues to Join, Stay and Thrive working to our organisational values of Caring, Quality and Expert. Your role will be integral into maintaining our Centre of Excellence with full accreditation to the Customer Service Excellence Standard, demonstrating our teams commitment to providing a high quality, customer focused service with a strong ethos of collaboration. Based in Bristol, but with the opportunity for hybrid working (part at home and part in the office) and we seek to enable flexible working wherever possible.

Main duties of the job

In this role you will be a key member of the HR Direct Leadership Team, provide direction and line management to the HR Direct Advisors within Tier 2. Your responsibilities will include: Undertaking accountability for escalated queries and cases from Line Managers requiring resolution within SLA Providing advice and assistance in interpretation and application of policy to employees and managers on HR related issues Delivering a self-sufficient Attendance Case Management Service across the whole of NHSBT. Supporting the HR Direct Service Manager, work in collaboration with another Team Leader to ensure professional and effective delivery of service across the function. Supporting the ethos of continuous improvement and personal development throughout the whole of HR Direct with a coaching approach. Maintaining high levels of Quality in Service delivery through internal audit checks, case reviews, etc. to identify development gaps and opportunities for improvement Producing reports and commentary on performance, as well as using intelligence to propose amendments, and input to policy and procedure discussions Demonstrating high levels of Customer Service, with a proactive approach to complaint handling

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.