Donor Care Supervisor

Job summary

Are you good with people? Do you like variety? Then this is a chance to be part of something amazing and fast track your career.We need a flexible, customer-focused person to provide direct supervision to Healthcare Assistants who welcome and support volunteers giving blood during blood donation sessions. You will report to the sister/Charge Nurse to ensure the highest standard of operational and clinical supervision of session activities. You will need previous experience of dealing with the public, excellent communication skills, be able to demonstrate leadership and supervisory skills and the ability to work under pressure and deal with ever changing workloads. We'll fast track your training in the Donor Care skills by providing you with and intensive period of training so that you can lead by example and work on session in any one of a number of roles within 6 months. Well then support you in building on your leadership skills to undertake the full range of this role. You will be required to work variable hours and days, including evenings, weekends, and bank holidays with appropriate notice of the rota see benefits Information for more detail.

Main duties of the job

In this role you will work as part of a multi-skilled team to provide a professional, caring, customer focused service to our volunteer blood donors. Your day to day responsibilities will include:-

• Supporting the Sister/Charge Nurse in the delivery of care to our volunteer blood donors, by providing direct supervision to all Donor Carer staff.
• Working with the Sister/Charge Nurse for the supervision of all on-session activity.
• Assisting with the supervision of the vehicle load and unload, the session set up and session related paperwork
• Reporting to the Senior Sister/Charge Nurse, providing off-session support through a range of administrative and other back-office activities required to support the team
• Supporting the Sister/Charge Nurse in organising session activities and deploying team members to maintain a customer focussed experience for the donor, ensuring that: Every donor receives a warm welcome, individual donors needs and expectations are identified, respected, and valued, every donor feels appreciated, thanked, and encouraged to return.
• Handling blood bags, needles and a range of equipment (objects up to 13 kg's) on a regular basis

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.