Service Implementation Manager

Job summary

Are you ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and NHSBT centre base working. It is a challenging but extremely rewarding post which offers a unique opportunity to make your mark. You will be truly making a contribution to improving and saving peoples lives. NHS Blood & Transplant is an inspirational place to work with the end result of the services providing job satisfaction that is second to none. What can be better than saving or improving a life?

Main duties of the job

Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of software and coordination for underpinning technologies in relation to the IT Service. Providing support for Service Validation & Testing working with the business and Quality Assurance. The ownership of transition into ongoing run for new and existing services including Early Life Support for the business, Knowledge Management - documentation & training for the Service Desk and IT Operations, along with necessary updates to Asset & Configuration Management resource, e.g. CMDB, ICT Asset list, License Management. Planning and execution of IT Service Continuity Testing as directed by the Service Manager. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice You may be required to participate in an on-call out of hours rota, which will include evenings, weekend or public holiday working.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

Please note, following changes to UK immigration policy from April 4th, for sponsorship eligibility for this role please refer to the UK Visas and Immigration guidance on Skilled Worker Visas.