Pay Support Officer

Job summary

This is an opportunity to work within the busy NHSBT Pay Support Department. We are looking to recruit a Pay Support Officer, who has a passion for helping us provide an excellent customer experience to our clients.

You'll need to demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development. You'll have knowledge of the ESR system and NHS terms and conditions whilst working under pressure and adhering to strict deadlines.

NHSBT Pay Support pays over 6,500 staff each month and the Pay Support Officer role includes maintaining employee records, setting up payments and deductions. Expenses management. Query and overpayment handling.

Main duties of the job

• Maintenance of the employee master file records in ESR including personal and pay data, ensuring that all master file data is up to date in accordance with operational requirements.
• Provision of operational and user support for our systems to enable accurate and timely payment of expenses, and attendance data.
• Co-ordinating systems data to ensure compliance with statutory requirements and deadlines.
• Manage own workload in an effective and timely manner.
• Complete complex calculations, resolve enquiries, and provide information or advice when required

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It's an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever.