Quality Assurance Manager

Job summary

In this vital role, you will ensure the safety and compliance of blood and tissue provided by NHS Blood and Transplant. Every year we collect, process and issue over 2.1 million blood donations nationally, as well as carrying out research into improving the safety of blood and discovering new ways to save lives. We also provide specialist medical advice, support and training to hospitals and healthcare professionals. Joining us, you will contribute to the delivery of quality assured products that save lives every day.

Managing a small team, you will proactively review and improve processes to ensure compliance. Your responsibilities will cover every aspect of quality assurance, as described, and defined by the principles of Good Practice. A key aspect of the role is the understanding and management of risk associated with planned and unplanned change that impacts on the quality and safety of products and services supplied by NHSBT.

Main duties of the job

The Quality Assurance Manager supports and develops NHS governance initiative and NHSBT Core purpose by assisting Assistant Director of Quality or nominee in partnership with leading functional stakeholders and project leads. This will include:

• Developing and maintaining relevant compliance to accreditation standards, and improving service delivery to all stakeholders across national functions.
• Minimising risk to the organ donation and retrieval pathway while maximising the number of organs available for transplantation.
• Supporting operational improvement including LEAN principles and projects or workshops to identify areas for and methods to improve the service we provide.
• Identifying, managing and mitigating risks in the business to ensure a consistency in quality across the organisation.
• Utilising skills and knowledge to ensure that highly complex cross-functional problems and events are managed.
• Leading Quality Assurance in national projects and activities, through quality consultancies.
• Providing and advising on detailed reports to stakeholders as required.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever