IT Major Incident Manager

Job summary

This is a hybrid vacancy, the successful candidate may be based at any NHS Blood & Transplant main centers, to be agreed at interview. Use your IT expertise and experience to shape the way we manage out IT services. Technology roles with this level of impact are very hard to find. Join NHS Blood & Transplant and youll be respected as the expert with the freedom to act on your ideas and use cutting-edge technology and innovative tools to deliver success. All with the knowledge that what youre doing is indirectly helping us save and improve lives by meeting the needs of donors and matching life-giving organs and blood to those who desperately need them.

Main duties of the job

In this role you will be responsible for: Co-ordinating the management of critical ICT incidents ensuring that resolution is within the specified and agreed SLAs and complies with current agreed documented process. Managing liaison between other departments and with the technical teams to ensure that service is restored Planning and organising all aspects of incident resolution in order to restore service as efficiently and effectively as possible. Provision and management of critical incident conference bridges where appropriate. Using agreed incident management methodologies, policies and processes to ensure that the on-going incidents are formally tracked and that a clear audit trail exists in line with agreed process. Managing the production and submission of critical incident reports to problem management. Compiling of reports on critical incident Key Performance Indicators as required by senior management. Providing ownership of the approved Critical Incident Management process within IT Service & Operations. Establishing appropriate sharing of responsibilities with Change and Problem Managers so that critical incidents are immediately responded to during operational hours. Covering for the Change, Problem, Service Asset & Configuration Manager.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever