Assistant Dir - Business Dev and Strategy

Job summary

This is a pivotal role of leadership, engagement, and influence within NHSBT and external partners NHS hospitals.

Taking leadership of Hospital Facing Customer Service Teams, made up of mix of biomedical scientists, nurses and administrative staff, you will challenge our incredible staff to work in an environment of continual improvement, particularly in areas such as our Patient Blood Management initiative. You will take responsibility for developing and implementing strategies to improve hospital customer satisfaction and leading on our demand forecasting processes.

This is a truly unique position with the potential to enhance NHSBTs offering to hospitals, so if you are passionate about achieving even more in an already first-class organisation, then wed love to hear from you.

Main duties of the job

In this role you will demonstrate the leadership, vision and direction required to promote effective and creative relationships with key stakeholders including NHSBT internal hospital facing teams, National Blood Transfusion Committee, hospitals, medical staff, and government agencies. .Your responsibilities will include:

• Ensuring the safe and appropriate use of blood components in transfusion practice and create a culture of hospital engagement via complaint management.
• Developing a strong personal profile, nationally and internationally, to represent and promote safe transfusion practice.
• Being accountable for system developments which reduce Hospital Customer Complaints which have patient impact, identifying key issues through root cause analysis and developing service improvement programmes which will hospital customer satisfaction.
• Making key contributions to NHSBT strategy by providing the Transfusion SMT with a strategic overview of recommendations about realisation of synergies across key services.
• Ensuring that the national Blood Stocks Management system is fit for purpose and up to date.
• Leading and supporting key stakeholders across England
• Reporting and acting as the voice of the hospital to NHSBT.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever