Senior Insight Analyst

Job summary

Do you have a passion for data storytelling and understanding customer behaviour? Would you like to lead a team of three data analysts to help support life-saving and life-enhancing services to the NHS? Then this role might be for you.

Working in a small but dynamic team you use your data analysis skills and knowledge of customer behaviour to provide the insight to help improve the organisations understanding of our donors. Your insights will drive improvements to the donor experience across the board from recruitment to retention, from campaign activity to the location of our blood donation sessions. This insight will ensure that NHSBT has a sufficient number of donors to meet the NHSs needs both now and in the future.

As an Insight or Data Analysis expert you will excel at problem solving, have a passionate interest in donor/customer behaviour and through data help carve new opportunities and future strategies. With an inquisitive mindset, data storytelling must be at the heart of everything you do. The work is varied and can involve profiling and segmenting donors, evaluation marking, predicting the impact of a future event of blood stocks or answering wicked questions.

You will undertake an extensive induction and training programme and receive ongoing development to support you in your role and in achieving your future career ambitions.

The successful candidate may be based at any of our main centres in England, by agreement.

Main duties of the job

In this role you will be supporting the Head of Insight and Research in providing non-medical research & analytical support to inform and influence decisions on strategy and its implementation in donor facing functions. Your responsibilities will include:

Developing the donor and customer-facing research programmes and for running a programme of regular reporting and analysis across all research areas.

Ensuring the delivery of Insight and Research business objectives by leading the research & analysis project programme and the work of Insight Analysts.

Develop and lead a programme of regular routine reporting, ensuring that reports are produced to specification and on time, and are distributed to relevant managers and staff throughout the organisation.

Develop and implement predictive, statistical & geographical models that will guide both long term policy and day-to-day decision making, in the areas of session planning / collection and support resource allocation, hospital demand and stock.

To deputise for the Head of Insight and Research as necessary You may be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year.We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever