Regional End User Technical Support Engineer

Job summary

This role can be based at either our Birmingham Centre or Oxford Centre, with the requirement to also cover centres across the midlands, including Bristol, and Stoke. Please contact Lauren Robbie using the details below for more information. Join our fantastic Digital, Data and Technology Services (DDTS) Directorate where youll work face-to-face with internal customers to provide advice and support of IT hardware, software and systems. Youll also undertake local operational tasks that are essential to keeping our local services running smoothly. Youll have experience of providing IT technical support in a multi-site organisation. This will be built on a degree-level qualification in computing and good understanding of the Windows 7, 10 and Windows 2000 environment. Youll also demonstrate in-depth knowledge of a range of Microsoft Office products. Ideally, youll be a Microsoft Certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MCDST).

Main duties of the job

You will be required to install, configure and support IT hardware, software and systems across all of our NHSBT sites You will provide regional incident support for IT services to all our customers, managing the incidents, including using Incident Management software, and balancing priorities and resources to ensure the best possible outcome for each customer and NHSBT You will work face to face and remotely with our staff, understanding their immediate and upcoming IT requirements and issues, and providing advice and support on the most appropriate solutions, in accordance with our policies You will be required to perform tasks essential to the provision and maintenance of IT systems You will provide technical expertise through participating in, and chairing, expert groups, weekly team call reviews and project meetings You will represent the Directorate at centre-based meetings and working groups You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice You will be required to take part in an out of hours on call rota that could include some weekend work

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever