Donor Care Supervisor

Job summary

Are you good with people? Do you like variety? Then this is a chance to be part of something amazing and fast track your career. We need a flexible, customer-focused person to provide direct supervision to Healthcare Assistants who welcome and support volunteers giving blood during blood donation sessions. You will report to the Sister/Charge Nurse to ensure the highest standard of operational and clinical supervision of session activities. You will need previous experience of dealing with the public, excellent communication skills, be able to demonstrate leadership and supervisory skills and the ability to work under pressure and deal with ever changing workloads. Well fast track your training in the Donor Care skills by providing you with and intensive period of training so that you can lead by example and work on session in any one of a number of roles within 6 months. Well then support you in building on your leadership skills to undertake the full range of this role.

Main duties of the job

In this role you will work as part of a multi-skilled team to provide a professional, caring, customer focused service to our volunteer blood donors. Your day to day responsibilities will include:- Supporting the Sister/Charge Nurse in the delivery of care to our volunteer blood donors, by providing direct supervision to all Donor Carer staff. Working with the Sister/Charge Nurse for the supervision of all on-session activity. Assisting with the supervision of the vehicle load and unload, the session set up and session related paperwork Reporting to the Senior Sister/Charge Nurse, providing off-session support through a range of administrative and other back-office activities required to support the team Supporting the Sister/Charge Nurse in organising session activities and deploying team members to maintain a customer focussed experience for the donor, ensuring that Every donor receives a warm welcome. Individual donors needs and expectations are identified, respected, and valued. Every donor feels appreciated, thanked, and encouraged to return. Handling blood bags, needles and a range of equipment (objects up to 13 kgs) on a regular basis.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever