Service Owner

Job summary

An exciting opportunity has arisen within the Donor Experience & Communication Directorate for an experienced individual to join the team on 12 months fixed term contract. The Service Owner role will see the successful candidate take a lead role in establishing and driving forward end-to-end activity that supports new donors having a positive experience and becoming regular donors. As a key objective for this year for the wider Donor Experience & Communications Directorate, the role will give fantastic exposure to a variety of teams and allow the successful candidate to collaborate and have a tangible impact on critical measures. The post holder will work collaboratively with Donor Journey Managers, thereby influencing decisions and being a source of support. This role will report to the Head of Service Ownership & Strategy.

Main duties of the job

1. Accountability for a strategy that manages product development from conception to improvement.

2. Responsible and accountable for the KPIs of given service, thereby defining what matters most.

3. Ensuring a robust evidence based and outcome driven plans for achieving committed targets.

4. Building effective relationships that outline the standards for collaborative working.

5. Leading service strategy and inspiring a culture of innovative future thinking.

6. Collaboration with Donor Journey Managers and other teams across the Donor Experience and Communications directorate.

7. Coordinating multiple initiatives across different teams to achieve a great donor and organisational outcomes.

8. Influencing key teams and stakeholders towards improved customer outcomes.

9. Responsibility for end-to-end Donor Experience for a defined service or segment of NHSBT.

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever