Team Leader - HR Direct

Job summary

You will be providing an expert advisory service to all NHSBT managers and employees on a range of People issues to ensure that organisational objectives and People targets are achieved.

Part of a motivated team working alongside the Tier 1 Team Leader and Service Manager where we strive to be a Centre of Excellence with a strong emphasis on Quality, best practice and continuous improvement.

We are proud to be fully compliant holders of the Customer Service Excellence Standard where the team demonstrate a strong ethos in collaboration to exceed requirements of the Standard.

Working as an autonomous generalist practitioner, you will have the opportunity to develop your experience in a large, multi-functional Organisation with an interesting and challenging People Strategy. This is an opportunity to join a strong and diverse multi-disciplinary team working across the UK.

Based in Bristol, but with the opportunity for hybrid working (part at home and part in the office) and we seek to enable flexible working wherever possible.

You will have an opportunity to learn about NHS Blood and Transplant and influence its future success.

Work for an Organisation whose aim is to Save and Improve Patients Lives.

Main duties of the job

In this role you will be a key member of the HR Direct Leadership Team, provide direction and line management to the HR Direct Advisors within Tier 2. Your responsibilities will include:

• Undertaking accountability for escalated queries and cases from Line Managers requiring resolution within SLA
• Providing advice and assistance in interpretation and application of policy to employees and managers on HR related issues
• Delivering a self-sufficient Attendance Case Management Service across the whole of NHSBT.
• Supporting the HR Direct Service Manager, work in collaboration with Tier 1 Team Leader to ensure professional and effective delivery of service across the function.
• Supporting the ethos of continuous improvement and personal development throughout the whole of HR Direct with a coaching approach.
• Maintaining high levels of Quality in Service delivery through internal audit checks, case reviews, etc. to identify development gaps and opportunities for improvement
• Producing reports and commentary on performance, as well as using intelligence to propose amendments, and input to policy and procedure discussions
• Demonstrating high levels of Customer Service, with a proactive approach to complaint handling

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It's an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever.