Customer Care Advisor

Job summary

Your job would be to provide a highly professional and efficient administration service to the Tissue Services team, helping to make sure that the department runs smoothly. Its a very important role as youd be overseeing and organising the selection and dispatch of tissues, on time, day in day out these are the products that hospitals nationally need to carry out their life-saving work. As well as working with our customers (mostly hospital staff), youd also deal with the public so its important that you have experience of working with people in a similar role and the customer-service skills that come with that. Alongside confident communication skills, both in person and in writing, youll need a good working knowledge of Word, PowerPoint and Excel and the organisational skills to keep accurate records. Good with figures and educated to at least NVQ level II (or equivalent), youll call on your knowledge and all-round experience of office procedures and equipment to really make this role your own.

Main duties of the job

You will work as part of the Customer Services team and will be involved in

• order receipt
• product dispatch
• complaint handling
• invoicing
• internal and external audit

Following training, using the infromation manuals provided, you will provide advice to customers in relation to tissue storage, tissue preparation and licensing requirements

About us

At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever