Operations & Relationship Manager

Job summary

Exciting opportunity for an experienced Operations & Relationship Manager (ORM) to join our organisation, on a full time, permanent basis within the East Lancashire region. As an ORM, your role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites.

Main duties of the job

* Act as the main point of contact for tenant liaison and coordination; promote positive working relationships and * integration amongst tenants; and deal with day to day queries from site occupiers. * Arrange, chair and facilitate tenant meetings (including site user groups and any health * and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Seek to action, resolve or escalate tenant issues as appropriate on their behalf. * Act as tenant representative in feeding back queries about soft or hard FM services to the CRM/SORM and Facilities Management (FM) providers on behalf of tenants. * Coordinate tenant variation requests, obtain full details of the request and liaise with the CRM/SORM accordingly to arrange the necessary consent. * Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. For full job description please see the pdf attached to the advert.

About us

Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.