Commercial Support Manager - North West

Job summary

Duties * Promote a commercially focussed reporting framework and supporting Portfolio Managers to develop an effective contract management regime * Review building bibles, RDS and O&Ms etc to support PMs to build a robust condition expectation template for each building * Develop with SPMs a suitable framework for the collection and review of helpdesk data, call categories and responses to coordinate performance data * Develop familiarity with Portfolio Manager priorities and obstacles in orde

Main duties of the job

Duties * Promote a commercially focussed reporting framework and supporting Portfolio Managers to develop an effective contract management regime * Review building bibles, RDS and O&Ms etc to support PMs to build a robust condition expectation template for each building * Develop with SPMs a suitable framework for the collection and review of helpdesk data, call categories and responses to coordinate performance data * Develop familiarity with Portfolio Manager priorities and obstacles in order to improve outcomes around commercial and technical objectives. Reporting * Monthly report on PMR activity as well as tracking Lifecycle, PPM, unavailability and MDS roll out. * Support SPMs and PMs reviewing the Performance Monitoring Reports * Support the development of in-house solutions to answer bespoke reporting needs. * Work with the Digital team to improve system usage, identifying additional support and training needs. Communications * Identify and promote best practice amongst the Property and Operations team and the wider business. * Work proactively with Portfolio Managers to improve data integrity and accuracy. * Support SPMs and PMs and others in the drafting and issuing of commercial responses * Provide regular updates to the Senior Portfolio Managers. * Support the Senior Portfolio Manager, Head of Commercial, Performance Director and Digital lead with data reporting improvements. * Review and update guidance notes for the wider team. * Communicate updates

About us

Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.