IT Support Engineer Apprentice

Healthshare Group

Information:

This job is now closed

Job summary

Healthshare is a leading independent provider of community services to the NHS across England. The services we run include Ultrasound, MRI, minor operations, and physiotherapy. Headquartered in Kings Hill, Kent, our five-person application and data team support this work by configuring, administering and managing a range of systems. These include NHS IT Systems, clinical systems, specialist health applications, and Microsoft technologies. We are now seeking a Support Technician, from the Azure Cloud Support Specialist Apprenticeship Programme, who will support this work.

Main duties of the job

  • Carry out routine tasks
  • Provide technical support for all Healthshare applications.
  • Diagnose and resolve technical problems/faults.
  • Work with the team to test changes.

About us

We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.

Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.

We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.

We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.

We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.

Benefits:

  • 25 days annual leave (plus Bank Holidays) and option to buy/sell
  • Private Healthcare (Benenden)
  • Company Pension Scheme
  • Life Assurance
  • Blue Light Card
  • Refer a Friend Scheme
  • CPD Opportunities
  • Wagestream
  • Reward Gateway
  • Cycle to Work Scheme
  • Smart Tech
  • EV Car Scheme

Date posted

03 October 2024

Pay scheme

Other

Salary

£21,000 to £23,000 a year

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

M0045-24-0123

Job locations

20 Churchill Square

West Malling

Kings Hill

Kent

ME19 4YU


Job description

Job responsibilities

  • Perform a range of routine tasks, including joiner and leaver account requests.
  • Provide technical support for all Healthshare applications, including configuration changes and escalation as required.
  • Provide friendly technical support to Healthshare staff and NHS staff through the support desk including email and telephone.
  • Diagnose and resolve technical problems/faults, including working with application supplier support teams and documentation.
  • Work with the team to test changes, and help the organisation foster an "untested is unsafe" mindset.
  • Learn about health IT systems as they progress, building knowledge and understanding alongside their competencies.
  • Provide out-of-hours and weekend support one week each month

Job description

Job responsibilities

  • Perform a range of routine tasks, including joiner and leaver account requests.
  • Provide technical support for all Healthshare applications, including configuration changes and escalation as required.
  • Provide friendly technical support to Healthshare staff and NHS staff through the support desk including email and telephone.
  • Diagnose and resolve technical problems/faults, including working with application supplier support teams and documentation.
  • Work with the team to test changes, and help the organisation foster an "untested is unsafe" mindset.
  • Learn about health IT systems as they progress, building knowledge and understanding alongside their competencies.
  • Provide out-of-hours and weekend support one week each month

Person Specification

Qualifications

Essential

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
  • You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
  • If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Skills/Qualities

Desirable

  • Strong communication skills
  • Team player
  • Attention to detail
  • Commitment
Person Specification

Qualifications

Essential

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
  • You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
  • If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Skills/Qualities

Desirable

  • Strong communication skills
  • Team player
  • Attention to detail
  • Commitment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthshare Group

Address

20 Churchill Square

West Malling

Kings Hill

Kent

ME19 4YU


Employer's website

https://healthshare.org.uk/ (Opens in a new tab)


Employer details

Employer name

Healthshare Group

Address

20 Churchill Square

West Malling

Kings Hill

Kent

ME19 4YU


Employer's website

https://healthshare.org.uk/ (Opens in a new tab)


For questions about the job, contact:

Katy Jackson

Katy.Jackson@qa.com

Date posted

03 October 2024

Pay scheme

Other

Salary

£21,000 to £23,000 a year

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

M0045-24-0123

Job locations

20 Churchill Square

West Malling

Kings Hill

Kent

ME19 4YU


Privacy notice

Healthshare Group's privacy notice (opens in a new tab)