Job summary
We are seeking to recruit an exceptional individual for an
Operational Support role within Healthshare MSK Team.
The candidate will provide operational and administrative
support to the Operations Manager. The role is very varied and fast-paced and
requires the candidate to be an excellent organiser with previous operational
experience. The successful candidate will be highly motivated, enthusiastic and
an excellent communicator with the ability to communicate at all levels.
Main duties of the job
To provide operational support
for Healthshare MSK Services, ensuring the provision of high
quality and sustainable services
To assist the Operations
Manager in the operational and financial performance of services and help in
maintaining high standards of service delivery in accordance with legal and professional
standards
To assist the Operations
Manager in managing key areas such as managing day to day operational issues,
staffing, HR functions, activity, managing rotas in line with service
requirements, providing data and information, estates, complaints and purchase
and orders
To help support business
development opportunities and opportunities for the further development of
existing services
To
support the planning, organisation and implementation of programmes and
initiatives
About us
Were an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether its speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why weve been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether were interacting with each other, our partners or our patients, were always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever were interacting with and treat people with compassion and consideration.
We inspire with passion. Its hard work, but we absolutely love what we do. Theres no room for a half-hearted approach to healthcare, it requires dedication, and thats what everyone here has. A Healthshare person is enthusiastic, with a verve and panache that inspires others around them.
Benefits
25 days annual leave (plus Bank Holidays)
Private Healthcare (Employer paid)
Company Pension Scheme
Life Assurance
Blue Light Card
Job description
Job responsibilities
Job Purpose
To provide operational support
for Healthshare MSK Services, ensuring the provision of high
quality and sustainable services
To assist the Operations
Manager in the operational and financial performance of services and help in
maintaining high standards of service delivery in accordance with legal and professional
standards
To assist the Operations
Manager in managing key areas such as managing day to day operational issues,
staffing, HR functions, activity, managing rotas in line with service
requirements, providing data and information, estates, complaints and purchase
and orders
To help support business
development opportunities and opportunities for the further development of
existing services
To
support the planning, organisation and implementation of programmes and
initiatives
Key Working Relationships
To work alongside the Operations Manager supporting their
collaborative working with other members of the senior management team in the
achievement of service objectives and to support the wider business
To work collaboratively and effectively with partners and
stakeholders across the local health system
To provide ongoing operational support to the clinical
teams and to work alongside the administrative team to ensure high quality and
effective service delivery
To promote excellent patient care and customer service
within the operational team
To assist in supporting Healthshares vision, values and
behaviours and incorporate these into meaningful team and personal objectives
Involvement
in the compliance of Healthshare policies and legislative requirements such as
Health and Safety, Clinical Governance, Care Quality Commission and Risk
Management, working with and seeking advice from corporate teams as required.
Management duties and responsibilities
To assist the Operations
Manager in the day to day operations of services ensuring a high standard of
customer service and patient satisfaction
To assist the Operations
Manager in resolving patient service issues, dealing with patient and customer
feedback relating to operational or service provision
To assist and in some cases to
manage incident investigations
Resolve issues relating to
operational, rota or service provision
To work with the Operations
Manager in relation to liaison with primary care and NHS partners and to build
links and maintain positive relationships with internal and external partners,
for example, commissioners, GPs and acute trusts
Identify opportunities for
service improvement
Organise and facilitate
operational and service meetings
Support the Operations Manager
in the achievement of service objectives
To undertake audit of service
indicators and aspects of operational delivery and provide feedback on actions
to deliver improvements where required
To oversee and monitor supplies
for MSK services where required
Monitoring and reporting
Participate in Operations Team
meetings (virtual and physical) by logging relevant actions
Responsible for ensuring that
actions taken at meetings are reported to the Operations Manager
To highlight any issues and
incidents to the Operations Manager
Support
the completion of actions resulting from operational service performance
indicators, service user feedback, delivery of new services
Job description
Job responsibilities
Job Purpose
To provide operational support
for Healthshare MSK Services, ensuring the provision of high
quality and sustainable services
To assist the Operations
Manager in the operational and financial performance of services and help in
maintaining high standards of service delivery in accordance with legal and professional
standards
To assist the Operations
Manager in managing key areas such as managing day to day operational issues,
staffing, HR functions, activity, managing rotas in line with service
requirements, providing data and information, estates, complaints and purchase
and orders
To help support business
development opportunities and opportunities for the further development of
existing services
To
support the planning, organisation and implementation of programmes and
initiatives
Key Working Relationships
To work alongside the Operations Manager supporting their
collaborative working with other members of the senior management team in the
achievement of service objectives and to support the wider business
To work collaboratively and effectively with partners and
stakeholders across the local health system
To provide ongoing operational support to the clinical
teams and to work alongside the administrative team to ensure high quality and
effective service delivery
To promote excellent patient care and customer service
within the operational team
To assist in supporting Healthshares vision, values and
behaviours and incorporate these into meaningful team and personal objectives
Involvement
in the compliance of Healthshare policies and legislative requirements such as
Health and Safety, Clinical Governance, Care Quality Commission and Risk
Management, working with and seeking advice from corporate teams as required.
Management duties and responsibilities
To assist the Operations
Manager in the day to day operations of services ensuring a high standard of
customer service and patient satisfaction
To assist the Operations
Manager in resolving patient service issues, dealing with patient and customer
feedback relating to operational or service provision
To assist and in some cases to
manage incident investigations
Resolve issues relating to
operational, rota or service provision
To work with the Operations
Manager in relation to liaison with primary care and NHS partners and to build
links and maintain positive relationships with internal and external partners,
for example, commissioners, GPs and acute trusts
Identify opportunities for
service improvement
Organise and facilitate
operational and service meetings
Support the Operations Manager
in the achievement of service objectives
To undertake audit of service
indicators and aspects of operational delivery and provide feedback on actions
to deliver improvements where required
To oversee and monitor supplies
for MSK services where required
Monitoring and reporting
Participate in Operations Team
meetings (virtual and physical) by logging relevant actions
Responsible for ensuring that
actions taken at meetings are reported to the Operations Manager
To highlight any issues and
incidents to the Operations Manager
Support
the completion of actions resulting from operational service performance
indicators, service user feedback, delivery of new services
Person Specification
Personal qualities and attributes
Essential
- Teamwork: Helps develop a compelling sense of purpose and direction. Motivates and empowers others to align their efforts to achieve their goals. Helps facilitate an open and trusting environment. Demonstrates high moral standards and integrity in all matters.
- Innovate, Adapt and Change: Develops new insights into situations, questions conventional approaches, encourages new ideas and innovations. Is open to change. Is flexible and adaptable to changing circumstances, being tolerant of necessary change and fluidity within the organisation.
Qualifications
Essential
- Educated to NVQ Level 4 in a relevant subject or equivalent level of qualification or equivalent previous proven experience
- Experience of managing own workload and working under own initiative to prioritise tasks
- Experience of working in a results driven workplace
- Is numerate can analyse, interpret and make recommendations using data
- Demonstrates excellent service user/customer service delivery skills
- A confident decision maker
- Takes a calm and measured response to challenging situations
- IT familiarity with Microsoft Office (Excel, Word, PowerPoint)
Desirable
- Previous experience of working within a healthcare setting
Experience
Essential
- Experience of working with stakeholders and having the interpersonal and communication skills necessary to deal with a diverse range of people
- Experience of working flexibly, under pressure and to meet demanding deadlines
- Experience of service delivery
- Experience of managing formal and informal complaint
- Evidence of the ability to identify and explore new and innovative ways of working which improve performance and operational effectiveness
Person Specification
Personal qualities and attributes
Essential
- Teamwork: Helps develop a compelling sense of purpose and direction. Motivates and empowers others to align their efforts to achieve their goals. Helps facilitate an open and trusting environment. Demonstrates high moral standards and integrity in all matters.
- Innovate, Adapt and Change: Develops new insights into situations, questions conventional approaches, encourages new ideas and innovations. Is open to change. Is flexible and adaptable to changing circumstances, being tolerant of necessary change and fluidity within the organisation.
Qualifications
Essential
- Educated to NVQ Level 4 in a relevant subject or equivalent level of qualification or equivalent previous proven experience
- Experience of managing own workload and working under own initiative to prioritise tasks
- Experience of working in a results driven workplace
- Is numerate can analyse, interpret and make recommendations using data
- Demonstrates excellent service user/customer service delivery skills
- A confident decision maker
- Takes a calm and measured response to challenging situations
- IT familiarity with Microsoft Office (Excel, Word, PowerPoint)
Desirable
- Previous experience of working within a healthcare setting
Experience
Essential
- Experience of working with stakeholders and having the interpersonal and communication skills necessary to deal with a diverse range of people
- Experience of working flexibly, under pressure and to meet demanding deadlines
- Experience of service delivery
- Experience of managing formal and informal complaint
- Evidence of the ability to identify and explore new and innovative ways of working which improve performance and operational effectiveness
