Healthcare Assistant

Job description

Job responsibilities

Job Purpose:

The Healthcare Assistant will work under the direct supervision of the sonographer in clinic and undertake tasks and duties delegated by the operational support/manager.

Will work collaboratively with the diagnostics multi-disciplinary team to maintain a high standard of care under the direction of the operational support, following the Company's policies and procedures at all times

Responsibilities:

• Ensuring the smooth running of clinics
• Assisting in the care and comfort of patients
• Assisting Sonographers during examinations
• Ensuring the clinical room is prepared prior to the start of clinical sessions
• Using the patient information systems (Soliton/PACS)
• Ensuring and maintaining a patient centred and quality focused approach to all aspects of work
• Ensure patients have access to a chaperone at all times
• Uphold Healthshares professional standards policy
• Uphold data protection and patient confidentiality at all times
• Maintain a high standard of care
• Following appropriate training, to ensure the cleanliness of any equipment used
• Communicate effectively with patients, relatives, carers, the multi-disciplinary team and significant others
• Communicate with patients, clients and relatives on emotional and sensitive issues
• Act as the patient's advocate
• Promptly deal with equipment failure in accordance with Healthshares procedure
• Ensure Healthshares policies are adhered to by all staff and report as necessary
• Safeguard the health and welfare of patients and staff in all circumstances
• Comply with the Healthshare complaints procedure
• Promptly report all incidents or accidents involving patients or staff and take appropriate action according to Healthshares policy
• Ensure stock items are ordered and available in a designated clinic room and assist with the correct management of stock control.
• Attend and participate in monthly team meetings as required.
• To manage own workload with limited supervision

Professional Development:

• Take ownership for development and learning of skills and knowledge
• Further develop knowledge and skills by undertaking appropriate training and courses of study
• Take responsibility in maintaining a record of own personal development
• Work with the operational support/manager with any new training requirements

General Responsibilities:

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with Healthshares policies and procedures relating to confidentiality and data protection.

Equal Opportunities

The post holder must at all times carry out his/her responsibilities with regard to Healthshares Equal Opportunities Policy.

Health and Safety

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshares annual Mandatory Training components.

Terms and Conditions of Employment

This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to a criminal record check (DBS).

Review of this Job Description

This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment, you may be required to undertake such other duties and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent
• Good standard of general education to GCSE level or equivalent
• Literary and numeracy skills
• Up to date Basic Life Support training

Experience

Essential

• Experience in a customer or patient facing role

Desirable

• Experience in stock control
• Participation in the care and cleanliness of equipment

Knowledge

Desirable

• Understanding of private healthcare and cost effectiveness

Aptitude and abilities

Essential

• Excellent communication and interpersonal skills
• Good IT skills and knowledge of Microsoft Office packages
• Flexible, reliable and responsive to change
• Demonstrating motivation and commitment to team working Demonstrating an ability to value the opinion of other members of the multidisciplinary team
• Ability to communicate effectively with all members of the multidisciplinary team
• Proven customer care skills
• Ability to maintain high standards of care
• Time Management skills
• Experience of working in a team and managing time constraints
• Understanding of the issues regarding accountability and delegation

Circumstances

Essential

• Flexible approach to work
• Willingness to further develop knowledge and skills

Desirable

• Maintenance of personal professional profile and CPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthshare Group

Address

The Pinn Medical Centre

37 Love Lane

Pinner

HA5 3EE

Employer's website

https://healthshare.org.uk/ (Opens in a new tab)