Job summary
Healthcare Assistant
NWL Diagnostic Services
We are seeking to recruit
a highly motivated, enthusiastic Healthcare Assistant for our North West London
diagnostic services which cover Harrow, Willesden and Wembley. Successful
applicants will work across one site however flexibility is required. To
succeed you must have excellent communication skills and a flexible, proactive
approach to delivering first class diagnostic services and patient care. The
post holder will work closely with Sonographers, supporting them with patients
during their clinics. Training is provided and further career development
opportunities throughout the company.
Main duties of the job
Responsibilities
include:
Ensuring the smooth running of clinics
Assisting in the care and comfort of patients
Assisting Sonographers during examinations
Ensuring the clinical room is prepared prior to the
start of clinical sessions
Using the patient information systems
(Soliton/PACS)
Monitoring and maintaining adequate stock levels
and ordering supplies
Ensuring and maintaining a patient centred and
quality focused approach to all aspects of work
Ensure patients have access to a chaperone at all
times
Uphold Healthshares professional standards policy
Uphold data protection and patient confidentiality
at all times
Requirements:
Good communication skills
Basic computer skills
Flexible in approach to work
Ability to be tactful and diplomatic
Good organisational skills
Previous experience within a healthcare environment
is desirable
Previous experience of nursing in a clinic or
practice setting would be beneficial, though not essential.
Experience of the above HCA treatment services
would also be beneficial, though not essential.
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. Healthshare staff are enthusiastic, with a verve and panache that inspires others around them.
Job description
Job responsibilities
Job Purpose:
- The
Health Care Assistant will work under the direct supervision of the sonographer
in clinic and undertake tasks and duties delegated by the operational support/manager.
- He/she will work
collaboratively with the diagnostics multi-disciplinary team to maintain a high
standard of care under the direction of the operational manager, following the
Company's policies and procedures at all times.
ACCOUNTABILITIES
Clinical:
- Maintain
a high standard of care applying evidence-based practice
- Assist
diagnostic personnel in the care of patients to include treatment, preventative
care and patient education
- Undertake,
record and follow guidelines for tasks for which appropriate training has been
received
- Provide
treatment services including but not limited to:
- Chaperoning
and assisting patients who are being examined by a clinician
- MRI
and X-Ray assistance
- ECGs
- 24
Hour Ambulatory Blood Pressure Monitoring
- Endoscopy
assistance
- Assisting
with minor out-patient surgical procedures
- Assist
Consultant Radiologist with US and CT guided therapeutic joint injections
- Assist
in shockwave therapy treatments
- Assist
trained professionals with health screening programmes
- Following
appropriate training, to ensure the cleanliness of any equipment used
- Communicate
effectively with patients, relatives, carers, the multi-disciplinary team and
significant others
- Communicate
with patients, clients and relatives on emotional and sensitive issues
- Ensure
the safe custody, supply and administration of drugs and therapeutic substances
in accordance with Healthshares policy
PROFESSIONAL
DEVELOPMENT
- Maintain
continued professional development as deemed useful or necessary for
professional development and in, accordance with professional registration
requirements
- Take
ownership for development and learning of skills and knowledge
- Further
develop knowledge and skills by undertaking appropriate training and courses of
study
- Take
responsibility in maintaining a record of own personal development
- Work
with the operational support/manager with any new training requirements
GENERAL RESPONSIBILITIES
Confidentiality
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately.
- In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers. They may also have access to information relating to the Clinic as a business
organisation. All such information from any source is to be regarded as
strictly confidential.
- Information
relating to patients, carers or the business of the Clinic may only be divulged
to authorised persons in accordance with Healthshares policies and procedures
relating to confidentiality and data protection.
Equal Opportunities
- The post
holder must at all times carry out his/her responsibilities with regard to Healthshares
Equal Opportunities Policy.
Health
and Safety
- Employees
must be aware of the responsibilities placed upon them under the Health and Safety
at Work Act 1974, to ensure that the agreed safety procedures are carried out
to maintain a safe working environment for patients, visitors and employees.
The post holder will be required to participate in Healthshares annual
Mandatory Training components.
Job description
Job responsibilities
Job Purpose:
- The
Health Care Assistant will work under the direct supervision of the sonographer
in clinic and undertake tasks and duties delegated by the operational support/manager.
- He/she will work
collaboratively with the diagnostics multi-disciplinary team to maintain a high
standard of care under the direction of the operational manager, following the
Company's policies and procedures at all times.
ACCOUNTABILITIES
Clinical:
- Maintain
a high standard of care applying evidence-based practice
- Assist
diagnostic personnel in the care of patients to include treatment, preventative
care and patient education
- Undertake,
record and follow guidelines for tasks for which appropriate training has been
received
- Provide
treatment services including but not limited to:
- Chaperoning
and assisting patients who are being examined by a clinician
- MRI
and X-Ray assistance
- ECGs
- 24
Hour Ambulatory Blood Pressure Monitoring
- Endoscopy
assistance
- Assisting
with minor out-patient surgical procedures
- Assist
Consultant Radiologist with US and CT guided therapeutic joint injections
- Assist
in shockwave therapy treatments
- Assist
trained professionals with health screening programmes
- Following
appropriate training, to ensure the cleanliness of any equipment used
- Communicate
effectively with patients, relatives, carers, the multi-disciplinary team and
significant others
- Communicate
with patients, clients and relatives on emotional and sensitive issues
- Ensure
the safe custody, supply and administration of drugs and therapeutic substances
in accordance with Healthshares policy
PROFESSIONAL
DEVELOPMENT
- Maintain
continued professional development as deemed useful or necessary for
professional development and in, accordance with professional registration
requirements
- Take
ownership for development and learning of skills and knowledge
- Further
develop knowledge and skills by undertaking appropriate training and courses of
study
- Take
responsibility in maintaining a record of own personal development
- Work
with the operational support/manager with any new training requirements
GENERAL RESPONSIBILITIES
Confidentiality
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately.
- In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers. They may also have access to information relating to the Clinic as a business
organisation. All such information from any source is to be regarded as
strictly confidential.
- Information
relating to patients, carers or the business of the Clinic may only be divulged
to authorised persons in accordance with Healthshares policies and procedures
relating to confidentiality and data protection.
Equal Opportunities
- The post
holder must at all times carry out his/her responsibilities with regard to Healthshares
Equal Opportunities Policy.
Health
and Safety
- Employees
must be aware of the responsibilities placed upon them under the Health and Safety
at Work Act 1974, to ensure that the agreed safety procedures are carried out
to maintain a safe working environment for patients, visitors and employees.
The post holder will be required to participate in Healthshares annual
Mandatory Training components.
Person Specification
Qualifications
Essential
- KNOWLEDGE & EXPERIENCE
- Recent experience of nursing in hospital environment/outpatient environment
- Demonstration of an understanding of the role of healthcare assistant e.g., phlebotomy skills
- Participation in the care and cleanliness of equipment
- Phlebotomy course
- Experience in stock control
- QUALIFICATIONS
- NVQ Level 3 or equivalent
- Good standard of general education to GCSE level or equivalent
- Literary and numeracy skills
- Up to date Basic Life Support training
- APTITUDE & ABILITIES
- Excellent communication and interpersonal skills
- Good IT skills and knowledge of Microsoft Office packages
- Flexible, reliable and responsive to change
- Demonstrating motivation and commitment to team working
- Demonstrating an ability to value the opinion of other members of the multidisciplinary team
- Ability to communicate effectively with all members of the multi-disciplinary team
- Proven customer care skills
- Ability to maintain high standards of care
- Competency in clinical skill
- Time Management skills
- Experience of working in a team and managing time constraints
- Understanding of the issues regarding accountability and delegation
- CIRCUMSTANCES
- Flexible approach to work
- Willingness to further develop knowledge and skills
Desirable
- KNOWLEDGE & EXPERIENCE
- Understanding of private healthcare and cost effectiveness
- Evidence of participation in clinical audit/patient review
Person Specification
Qualifications
Essential
- KNOWLEDGE & EXPERIENCE
- Recent experience of nursing in hospital environment/outpatient environment
- Demonstration of an understanding of the role of healthcare assistant e.g., phlebotomy skills
- Participation in the care and cleanliness of equipment
- Phlebotomy course
- Experience in stock control
- QUALIFICATIONS
- NVQ Level 3 or equivalent
- Good standard of general education to GCSE level or equivalent
- Literary and numeracy skills
- Up to date Basic Life Support training
- APTITUDE & ABILITIES
- Excellent communication and interpersonal skills
- Good IT skills and knowledge of Microsoft Office packages
- Flexible, reliable and responsive to change
- Demonstrating motivation and commitment to team working
- Demonstrating an ability to value the opinion of other members of the multidisciplinary team
- Ability to communicate effectively with all members of the multi-disciplinary team
- Proven customer care skills
- Ability to maintain high standards of care
- Competency in clinical skill
- Time Management skills
- Experience of working in a team and managing time constraints
- Understanding of the issues regarding accountability and delegation
- CIRCUMSTANCES
- Flexible approach to work
- Willingness to further develop knowledge and skills
Desirable
- KNOWLEDGE & EXPERIENCE
- Understanding of private healthcare and cost effectiveness
- Evidence of participation in clinical audit/patient review
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
