Job summary
Healthshare is a successful provider
of clinical and diagnostic services to the NHS and private sectors across
various locations throughout the country. The Outpatient Nurse role is based at
the Healthshare Clinic West London.
The main purpose of the Pre-Operative
Assessment and Outpatient Nurse Role is to clinically and operationally support
both Pre-Operative Assessment Clinics and Outpatient Clinics within the
Outpatients Department at Healthshare Clinic West London to promote and ensure
excellent patient care. The post holder takes responsibility to the role under
the direction of the Outpatient Lead Nurse.
The Healthshare Clinic West London Outpatient
Department consists of seven outpatient consulting rooms, one minor operations/treatment
room, and one phlebotomy room. Nurse-led pre-operative assessment clinics for
patients undergoing elective surgery are also run within the outpatients
department.
Main duties of the job
The post holder is responsible for the day to day nursing needs of the department, ensuring the efficient and effective use of all recourses in order to deliver high quality, safe and effective patient care in an environment of continuous improvement.
This is a clinical role and the post holder will be responsible for ensuring the delivery of safe and evidence based clinical care, including phlebotomy and cannulation, assisting consultants with minor operations and procedures, wound management, injections, chaperoning, etc.
The post holder will be expected to:
- Regularly assess and deliver direct patient care in order to maintain professional competence, authority and credibility.
- To set and maintain high standard of care and be accountable for auditing and monitoring of care.
- To work flexible in order to meet the needs of the service.
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits:
- 25 days annual leave (plus Bank Holidays)
- Private Healthcare (Employer paid)
- Company Pension Scheme
- Life Assurance
- Blue Light Card
- Refer a Friend Scheme
Job description
Job responsibilities
Key Working Relationships:
- The
post holder is professionally and managerially accountable to the Outpatient
Lead Nurse and is expected to work closely with other staff and multidisciplinary
team in order to ensure safe and efficient care.
- Ensure an ongoing
welcoming, caring and safe environment is provided for the patients and their
families.
Duties and
responsibilities:
- To demonstrate through personal
behavior the core values of the company
- Ensure that time and resources
are managed through effective teamwork
- To ensure that junior members
of staff have a clear understanding of their duties and responsibilities
- To demonstrate effective
delegation
- To assist on admissions from
Outpatients Department to the ward
- To contribute towards the new
ways of working and the development of nursing skills to support clinic and
corporate objectives and improvement objectives
- To assist Outpatient Lead with
stock checks and orders
- To work with all members of the
multi professional team to develop services to ensure the effective provision
of all aspects of clinical care are maintained at a high standard.
- To contribute to and influence
the total patient experience and journey through collaborative working and
effective communications with all members of the multi-disciplinary team
throughout the hospital.
- To act as a role model in
clinical practice
- To adhere at all times to
uniform and appearance policy
- To ensure that high standards
of cleanliness, tidiness and décor are maintained throughout the Outpatients
Department and environmental standards are adhered to
- To promote effective
communication with external agencies to facilitate ongoing patient care
- To assist Outpatient Lead to
contribute towards the development, production and implementation of the departments
objectives
- Ensure that that at all times the team work in a safe
and responsible manner by demonstrating a knowledge and understanding of all corporate
Health and Safety policies and the
implementation of safety measures including:
-
Fire regulations
-
COSHH Regulations
-
Moving and Handling
Patient Care:
- To adhere at all times to the
NMC Code of Professional Standards of Practice and Behaviour for Nurses and
Midwives (2005)
- Ensuring that all patients have
their needs assessed, that care plans are developed to meet these needs and are
delivered in accordance with agreed policies and procedures
- Ensure an
ongoing welcoming, caring and safe environment is provided for the patients and
their families
- To be a competent practitioner
delivering all aspect of care relative to their patient group leading innovation
and demonstrating clinical expertise
- To ensure approved manual
handling techniques in delivery of safe patient care using procedures taught by
the manual handling team, including the safe use of mechanical and
non-mechanical manual handling aids.
- To monitor and assist in the
review of clinical standards and practice through collection of data within
their clinical area, providing essential information within a timely manner
Communication and Relationships:
- To ensure effective
communication within the team, both verbally and in written form - ensuring
accurate, legible and holistic nursing records according to NMC guidelines
- Where appropriate interpret and
present clinical information to patients and their relatives, demonstrating
effective interpersonal and communication skills to ensure that patients/family
and their careers have sufficient relevant verbal and written information for
care
- To facilitate and monitor
training for junior staff in relation to communication strategies
- To demonstrate sensitivity in
dealing with complex and confidential information from patients, families and
colleagues, providing advice and support when necessary
- Develop appropriate written and
verbal patient information processes and systems
- To ensure that information /
decisions are cascaded appropriately to junior staff using tools forums and
communication strategies
- Maintain collaborative working
relationships and effective communications between all members of the
multidisciplinary team, resolving conflict and working within the team to
ensure a high standard of coordinated patient care
Education, Professional
Development and Training:
- To take every reasonable
opportunity for maintaining, developing and acquiring competencies and skills
for self-development
- To participate in the
supervision, training and effective mentorship of junior staff, (student nurses)
and Health Care Assistants
- To keep up to date with
mandatory training and e-learning
Research and Audit:
- Develop and monitor standards
of care and participate in ongoing research, audit and projects
- To promote relevant research
findings to support clinical practice and education within the department.
- Ensure mechanisms are in place
to seek patients views and are taken into account in decision making and care
delivery within the department
Human Resources:
- To
ensure that all local and national HR policies, procedures and guidelines are
adhered to and report any failure to do so appropriately
Patient Pathway Planning
Standards of Care:
- To
ensure that the highest standard of evidence-based nursing care is delivered to
all patients and their families
- To act
as patient advocate, ensuring privacy, dignity and confidentiality are met
- To
report any issues that are identified by patients or their relatives on a
timely basis
- To
ensure that all provision of nursing care is documented on a timely basis and accurately
reflects the patient experience
- To
ensure that individual consultant care protocols are followed
- To
ensure a high standard of infection control and the prevention of all avoidable
healthcare associated infections.
- To
administer all drugs and medications as per the local policies and procedures
- To
report to Outpatient Lead any nursing issues of significance or concern
- To
ensure that all policies, procedures, guidelines and work instructions that
relate to nursing are followed
- To
maintain sound and effective working relationships and communication with all hospital staff and consultants
Professional:
- To ensure that all clinical
training requirements are fulfilled according to local requirements and the framework
- To successfully complete the
Immediate Life Support course on an annual basis, as per Group policy
- To ensure personal continuing
professional development (CPD) is maintained to comply with NMC registration,
including Revalidation requirements
- To ensure that all mandatory
training is attended and completed within the required timeframes
- To maintain and demonstrate
current awareness regarding developments in nursing and service
- To attend organisational
meetings and functions, as required
Managerial:
- To efficiently manage personal
workload, ensuring that resources are used effectively.
- To comply with all aspects of
the Health & Social Care Act 2008 and ensure that the requirements of the
Care Quality Commission (CQC) are met
- To ensure that Customer Care
standards are adhered to
- To undertake and participate in
appraisal reviews as per group policy
- To participate in the induction
/ orientation of new staff.
- To ensure that equipment is
regularly checked and that any non-conformity is reported on a timely basis
- To comply with all hospital
policies that are relevant to the role and area of working
Health & Safety:
- To ensure the department
complies with all health and safety requirements and that appropriate policies
and procedures are adhered to.
- To ensure the safety of all
members of staff, visitors and patients
- To ensure that all near-misses
or non-compliances are reported and appropriate actions taken, as required
- To undertake risk assessments
and participate in Health & Safety audits, as required
Financial:
- To
effectively manage personal workload and ensure that all resources are used efficiently
Monitoring and Reporting:
Outpatient Nurse will monitor and assist in the delivery
of patient care. You will act as a role model and mentor to junior members of
staff, providing advice and support to others in order to promote good and
consistent practice according to hospital policies
Key
Competencies:
- Up to date clinical skills
- Build relationships with key external
stakeholders (e.g. Consultants and GPs)
- Information collection and management
- Planning, organising and ability to think
ahead and anticipate issues
- Problem solving
- Attention to detail
- Decision making skills
- Confidentiality
- Ability to work under pressure and be
comfortable dealing with and implementing changing priorities
- Hands on approach to meeting service needs
not just in relating to referral management but across the service
- Customer service orientated
- Initiative
- Reliability
- Ability to understand and work in a
politically sensitive environment, achieving results without compromising the
company, colleagues and stakeholders.
- Flexibility within role
This job description indicates the main
responsibilities and duties of the post and is not an exhaustive list of
duties. The job role may be reviewed in
light of the experience and development within the service. Any review will be undertaken in conjunction
with the post holder.
Job description
Job responsibilities
Key Working Relationships:
- The
post holder is professionally and managerially accountable to the Outpatient
Lead Nurse and is expected to work closely with other staff and multidisciplinary
team in order to ensure safe and efficient care.
- Ensure an ongoing
welcoming, caring and safe environment is provided for the patients and their
families.
Duties and
responsibilities:
- To demonstrate through personal
behavior the core values of the company
- Ensure that time and resources
are managed through effective teamwork
- To ensure that junior members
of staff have a clear understanding of their duties and responsibilities
- To demonstrate effective
delegation
- To assist on admissions from
Outpatients Department to the ward
- To contribute towards the new
ways of working and the development of nursing skills to support clinic and
corporate objectives and improvement objectives
- To assist Outpatient Lead with
stock checks and orders
- To work with all members of the
multi professional team to develop services to ensure the effective provision
of all aspects of clinical care are maintained at a high standard.
- To contribute to and influence
the total patient experience and journey through collaborative working and
effective communications with all members of the multi-disciplinary team
throughout the hospital.
- To act as a role model in
clinical practice
- To adhere at all times to
uniform and appearance policy
- To ensure that high standards
of cleanliness, tidiness and décor are maintained throughout the Outpatients
Department and environmental standards are adhered to
- To promote effective
communication with external agencies to facilitate ongoing patient care
- To assist Outpatient Lead to
contribute towards the development, production and implementation of the departments
objectives
- Ensure that that at all times the team work in a safe
and responsible manner by demonstrating a knowledge and understanding of all corporate
Health and Safety policies and the
implementation of safety measures including:
-
Fire regulations
-
COSHH Regulations
-
Moving and Handling
Patient Care:
- To adhere at all times to the
NMC Code of Professional Standards of Practice and Behaviour for Nurses and
Midwives (2005)
- Ensuring that all patients have
their needs assessed, that care plans are developed to meet these needs and are
delivered in accordance with agreed policies and procedures
- Ensure an
ongoing welcoming, caring and safe environment is provided for the patients and
their families
- To be a competent practitioner
delivering all aspect of care relative to their patient group leading innovation
and demonstrating clinical expertise
- To ensure approved manual
handling techniques in delivery of safe patient care using procedures taught by
the manual handling team, including the safe use of mechanical and
non-mechanical manual handling aids.
- To monitor and assist in the
review of clinical standards and practice through collection of data within
their clinical area, providing essential information within a timely manner
Communication and Relationships:
- To ensure effective
communication within the team, both verbally and in written form - ensuring
accurate, legible and holistic nursing records according to NMC guidelines
- Where appropriate interpret and
present clinical information to patients and their relatives, demonstrating
effective interpersonal and communication skills to ensure that patients/family
and their careers have sufficient relevant verbal and written information for
care
- To facilitate and monitor
training for junior staff in relation to communication strategies
- To demonstrate sensitivity in
dealing with complex and confidential information from patients, families and
colleagues, providing advice and support when necessary
- Develop appropriate written and
verbal patient information processes and systems
- To ensure that information /
decisions are cascaded appropriately to junior staff using tools forums and
communication strategies
- Maintain collaborative working
relationships and effective communications between all members of the
multidisciplinary team, resolving conflict and working within the team to
ensure a high standard of coordinated patient care
Education, Professional
Development and Training:
- To take every reasonable
opportunity for maintaining, developing and acquiring competencies and skills
for self-development
- To participate in the
supervision, training and effective mentorship of junior staff, (student nurses)
and Health Care Assistants
- To keep up to date with
mandatory training and e-learning
Research and Audit:
- Develop and monitor standards
of care and participate in ongoing research, audit and projects
- To promote relevant research
findings to support clinical practice and education within the department.
- Ensure mechanisms are in place
to seek patients views and are taken into account in decision making and care
delivery within the department
Human Resources:
- To
ensure that all local and national HR policies, procedures and guidelines are
adhered to and report any failure to do so appropriately
Patient Pathway Planning
Standards of Care:
- To
ensure that the highest standard of evidence-based nursing care is delivered to
all patients and their families
- To act
as patient advocate, ensuring privacy, dignity and confidentiality are met
- To
report any issues that are identified by patients or their relatives on a
timely basis
- To
ensure that all provision of nursing care is documented on a timely basis and accurately
reflects the patient experience
- To
ensure that individual consultant care protocols are followed
- To
ensure a high standard of infection control and the prevention of all avoidable
healthcare associated infections.
- To
administer all drugs and medications as per the local policies and procedures
- To
report to Outpatient Lead any nursing issues of significance or concern
- To
ensure that all policies, procedures, guidelines and work instructions that
relate to nursing are followed
- To
maintain sound and effective working relationships and communication with all hospital staff and consultants
Professional:
- To ensure that all clinical
training requirements are fulfilled according to local requirements and the framework
- To successfully complete the
Immediate Life Support course on an annual basis, as per Group policy
- To ensure personal continuing
professional development (CPD) is maintained to comply with NMC registration,
including Revalidation requirements
- To ensure that all mandatory
training is attended and completed within the required timeframes
- To maintain and demonstrate
current awareness regarding developments in nursing and service
- To attend organisational
meetings and functions, as required
Managerial:
- To efficiently manage personal
workload, ensuring that resources are used effectively.
- To comply with all aspects of
the Health & Social Care Act 2008 and ensure that the requirements of the
Care Quality Commission (CQC) are met
- To ensure that Customer Care
standards are adhered to
- To undertake and participate in
appraisal reviews as per group policy
- To participate in the induction
/ orientation of new staff.
- To ensure that equipment is
regularly checked and that any non-conformity is reported on a timely basis
- To comply with all hospital
policies that are relevant to the role and area of working
Health & Safety:
- To ensure the department
complies with all health and safety requirements and that appropriate policies
and procedures are adhered to.
- To ensure the safety of all
members of staff, visitors and patients
- To ensure that all near-misses
or non-compliances are reported and appropriate actions taken, as required
- To undertake risk assessments
and participate in Health & Safety audits, as required
Financial:
- To
effectively manage personal workload and ensure that all resources are used efficiently
Monitoring and Reporting:
Outpatient Nurse will monitor and assist in the delivery
of patient care. You will act as a role model and mentor to junior members of
staff, providing advice and support to others in order to promote good and
consistent practice according to hospital policies
Key
Competencies:
- Up to date clinical skills
- Build relationships with key external
stakeholders (e.g. Consultants and GPs)
- Information collection and management
- Planning, organising and ability to think
ahead and anticipate issues
- Problem solving
- Attention to detail
- Decision making skills
- Confidentiality
- Ability to work under pressure and be
comfortable dealing with and implementing changing priorities
- Hands on approach to meeting service needs
not just in relating to referral management but across the service
- Customer service orientated
- Initiative
- Reliability
- Ability to understand and work in a
politically sensitive environment, achieving results without compromising the
company, colleagues and stakeholders.
- Flexibility within role
This job description indicates the main
responsibilities and duties of the post and is not an exhaustive list of
duties. The job role may be reviewed in
light of the experience and development within the service. Any review will be undertaken in conjunction
with the post holder.
Person Specification
Experience
Essential
- Experience in pre-operative assessment and knowledge of day-case surgery
Desirable
- Previous experience working in an outpatients setting
- Experience assisting with minor operations/procedures; setting up minor procedure trolleys
- Proven experience in surgical wound management
Skills
Essential
- Phlebotomy and cannulation
- Specimen handling
- Physical assessment skills, e.g. 12 lead ECG taking, good head-to-toe assessment skills including respiratory & circulatory assessment Competent in IV, IM and SC medication administration
- IT skills
- Excellent interpersonal and written & verbal communication skills
- Excellent clinical documentation skills
- Ability to work unsupervised and manage own workload
- Ability to undertake teaching of staff and patients
Desirable
- Basic 12 lead ECG interpretation
- ILS Certification or willingness undertake training
- Surgical wound management; competent in removal of all types of sutures, clips and aseptic dressings
- Chronic wound management
Qualities
Essential
- Empathetic
- Caring and compassionate
- Ability to work within a team and lead junior staff
- Flexibility
- Self-motivated and reliable
- Positive approach to professional attitudes, personal appearances and time keeping
Qualifications
Essential
- NMC Registration
- Evidence of continuous professional development
Person Specification
Experience
Essential
- Experience in pre-operative assessment and knowledge of day-case surgery
Desirable
- Previous experience working in an outpatients setting
- Experience assisting with minor operations/procedures; setting up minor procedure trolleys
- Proven experience in surgical wound management
Skills
Essential
- Phlebotomy and cannulation
- Specimen handling
- Physical assessment skills, e.g. 12 lead ECG taking, good head-to-toe assessment skills including respiratory & circulatory assessment Competent in IV, IM and SC medication administration
- IT skills
- Excellent interpersonal and written & verbal communication skills
- Excellent clinical documentation skills
- Ability to work unsupervised and manage own workload
- Ability to undertake teaching of staff and patients
Desirable
- Basic 12 lead ECG interpretation
- ILS Certification or willingness undertake training
- Surgical wound management; competent in removal of all types of sutures, clips and aseptic dressings
- Chronic wound management
Qualities
Essential
- Empathetic
- Caring and compassionate
- Ability to work within a team and lead junior staff
- Flexibility
- Self-motivated and reliable
- Positive approach to professional attitudes, personal appearances and time keeping
Qualifications
Essential
- NMC Registration
- Evidence of continuous professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
