Job summary
The Healthshare Clinic West London Outpatient Department
consists of seven outpatient consulting rooms, one minor operations/treatment
room, and one phlebotomy room. We cover a range of services within the
outpatients department including sonography, podiatry, ENT, gynaecology, hand
& wrist, interventional pain services, cardiology, and more.
We have an opportunity for a bank health care assistant to
join our friendly team on a zero-hours contract. The purpose of the role is to
provide an efficient healthcare assistant service working within established
policies and processes, and to ensure that an exemplary level of customer
service is provided to patients, clinicians and clinical teams.
Main duties of the job
The successful candidate must be able to work a variety of
shifts including weekdays, weekends and early/late shifts as required. Duties
will initially centre on assisting within our sonography team, but will involve
rotations within the outpatient clinics and the ward when appropriate.
Chaperoning, clinical set up, cleaning and maintenance of consulting rooms, monitoring
stock levels, and clinical assessments (such as vital signs, ECG taking, and
phlebotomy once training has been completed) will all form part of this
role.
Applicants should have recent experience of assisting in
hospital/healthcare environments. NVQ Level 2 or equivalent healthcare
qualification is desirable. Please see the Job Description for full details and
personal specification.
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits:
- 25 days annual leave (plus Bank Holidays)
- Private Healthcare (Employer paid)
- Company Pension Scheme
- Life Assurance
- Blue Light Card
- Refer a Friend Scheme
Job description
Job responsibilities
JOB DESCRIPTION
Bank Healthcare Assistant - Outpatients
ACCOUNTABLE TO: Outpatient Lead Nurse
REPORTS TO: Outpatient Lead
Job Purpose:
1. To provide an efficient Healthcare Assistant service, working within established policies and processes.
2. To ensure an exemplary level of customer service is provided to patients, clinicians and clinic teams.
Main Duties and Responsibilities:
1. Maintain a patient focused quality approach to all aspects of work.
2. Assist in the care and comfort of the patient at all times.
3. Assist the Clinician during examinations, as requested. This may include interventional procedures and the handling and use of sterile consumables where trained to do so.
4. Help to facilitate the smooth running of clinics, liaising with the Nurse in charge, patients and Clinicians to support their needs.
5. When trained to do so, complete patient investigations such as ECGs, phlebotomy and wound care assessments.
6. Ensure clinical rooms are prepared to the appropriate level of cleanliness, as described in the Infection Control policy, prior to the start of and the end of clinical sessions.
7. Where required, maintain patient records in accordance with The Winchester Clinics data protection and confidentiality policies.
8. Monitor and maintain adequate stock levels and order supplies of linen, gowns and consumables.
9. Check all the received orders and distribute stock across sites as required.
10. Actively support Healthshare Clinic West Londons health promotion activities.
11. Participate in governance activities such as audit and incident reporting.
12. Assist in the induction and training of new staff as required
13. Provide administration support as required.
14. To provide a point of contact for patients, relatives, consultants, GPs and clinical staff.
15. Safely utilising equipment to support patients with mobility needs.
16. Adhere to the Corporate and local policies applicable to the role.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with The Winchester Clinic policies and procedures relating to confidentiality and data protection.
Equal Opportunities
- The post holder must at all times carry out his/her responsibilities with regard to Healthshare Clinic West London Equal Opportunities Policy.
Health and Safety
- Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in The Winchester Clinic annual Mandatory Training components.
- The post holder will be required to adhere to effective manual handling techniques due to the requirements to lift and move both equipment and assist patients. Full training will be given.
No Smoking Policy
- The Winchester Clinic operates a no smoking policy.
Terms and Conditions of Employment
- This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to a criminal record check (DBS).
Review of this Job Description
- This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation.
Job description
Job responsibilities
JOB DESCRIPTION
Bank Healthcare Assistant - Outpatients
ACCOUNTABLE TO: Outpatient Lead Nurse
REPORTS TO: Outpatient Lead
Job Purpose:
1. To provide an efficient Healthcare Assistant service, working within established policies and processes.
2. To ensure an exemplary level of customer service is provided to patients, clinicians and clinic teams.
Main Duties and Responsibilities:
1. Maintain a patient focused quality approach to all aspects of work.
2. Assist in the care and comfort of the patient at all times.
3. Assist the Clinician during examinations, as requested. This may include interventional procedures and the handling and use of sterile consumables where trained to do so.
4. Help to facilitate the smooth running of clinics, liaising with the Nurse in charge, patients and Clinicians to support their needs.
5. When trained to do so, complete patient investigations such as ECGs, phlebotomy and wound care assessments.
6. Ensure clinical rooms are prepared to the appropriate level of cleanliness, as described in the Infection Control policy, prior to the start of and the end of clinical sessions.
7. Where required, maintain patient records in accordance with The Winchester Clinics data protection and confidentiality policies.
8. Monitor and maintain adequate stock levels and order supplies of linen, gowns and consumables.
9. Check all the received orders and distribute stock across sites as required.
10. Actively support Healthshare Clinic West Londons health promotion activities.
11. Participate in governance activities such as audit and incident reporting.
12. Assist in the induction and training of new staff as required
13. Provide administration support as required.
14. To provide a point of contact for patients, relatives, consultants, GPs and clinical staff.
15. Safely utilising equipment to support patients with mobility needs.
16. Adhere to the Corporate and local policies applicable to the role.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with The Winchester Clinic policies and procedures relating to confidentiality and data protection.
Equal Opportunities
- The post holder must at all times carry out his/her responsibilities with regard to Healthshare Clinic West London Equal Opportunities Policy.
Health and Safety
- Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in The Winchester Clinic annual Mandatory Training components.
- The post holder will be required to adhere to effective manual handling techniques due to the requirements to lift and move both equipment and assist patients. Full training will be given.
No Smoking Policy
- The Winchester Clinic operates a no smoking policy.
Terms and Conditions of Employment
- This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to a criminal record check (DBS).
Review of this Job Description
- This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation.
Person Specification
CIRCUMSTANCES
Essential
- Flexible in approach to work
- Available to work hours as required
Qualifications
Essential
- Good general standard of literacy and numeracy, education to GCSE level or equivalent.
Desirable
- NVQ Level 2 or equivalent
- Basic Life Support certification or willingness to undertake training
Experience
Essential
- Previous experience working in a health care environment
- Previous experience of working as part of a team
- Previous experience in applying practical skills
- Understands the importance of confidentiality
Desirable
- Awareness of Health and Safety in the workplace
- IT skills
APTITUDE & ABILITIES
Essential
- Compassion
- Good verbal and written communication skills
- Demonstrates ability to be tactful and diplomatic
- Flexible approach to duties
- Good organisational skills
- Ability to prioritise workload
- Ability to multi-task
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures
Person Specification
CIRCUMSTANCES
Essential
- Flexible in approach to work
- Available to work hours as required
Qualifications
Essential
- Good general standard of literacy and numeracy, education to GCSE level or equivalent.
Desirable
- NVQ Level 2 or equivalent
- Basic Life Support certification or willingness to undertake training
Experience
Essential
- Previous experience working in a health care environment
- Previous experience of working as part of a team
- Previous experience in applying practical skills
- Understands the importance of confidentiality
Desirable
- Awareness of Health and Safety in the workplace
- IT skills
APTITUDE & ABILITIES
Essential
- Compassion
- Good verbal and written communication skills
- Demonstrates ability to be tactful and diplomatic
- Flexible approach to duties
- Good organisational skills
- Ability to prioritise workload
- Ability to multi-task
Desirable
- Basic understanding of anxiety and fears of patients about to undergo procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
